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Rank 1: Guest
Posts: 2
Registered: ‎17-03-2017

Issue using Abroad - Not Registered to Network

I'm currently in China, and unable to make or recieve calls or txts, as any action results in a message saying "Not registered to network".

I am unable to log on to my vodafone account online as the security process requires me to recieve a code by txt, which of course in this situation I am unable to do.

Any solutions?

Message 1 of 4 (1,108 Views)
Posts: 20,973
Registered: ‎14-08-2011

Re: Issue using Abroad - Not Registered to Network

Hi..

 

 

Although Live Chat is for use within the UK it has been known to work while abroad. Try that. 

 

Or +44 7836 191 191 from abroad (free from a Vodafone mobile)

 

Lots of info in > http://www.vodafone.co.uk/explore/costs/travelling-abroad/

 

Did you have roaming enabled on your account before leaving the UK. 

 

Also just to note as Vodafone has no direct control of a foreign network they won't be able to guarantee service. 

 

You could try also manually choosing another network. 

 

If Your phone is unlocked to all networks is it possible to use a local sim card. 

image.jpeg

 

Message 2 of 4 (1,103 Views)
Rank 1: Guest
Posts: 2
Registered: ‎17-03-2017

Re: Issue using Abroad - Not Registered to Network

I did have roaming enabled.
I can't seem to get any online chat help from here.
I'm unable to call that Support number due to not being able to access a network.

 

All in all, pretty tough time.

Message 3 of 4 (1,100 Views)
Highlighted
Posts: 20,973
Registered: ‎14-08-2011

Re: Issue using Abroad - Not Registered to Network

Hi

 

As I mentioned Live Chat is primarily for use in the UK but some have found it to work abroad. 

 

Can you use someone else's phone to make the call. 

 

A good tip if abroad is : If possible download the Skype app and add perhaps £3.99 credit to call from that.

The number that is suggested to use is (U.K) 0333 304 0191 or +44 0333 304  191

 

Can your phone accept any networks sim card ?

image.jpeg

 

Message 4 of 4 (1,090 Views)
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