Hi All,
We're currently experiencing an ongoing problem with our broadband and I wanted to put our particular problem out there in case anyone has had something similar to wrong and whether there's a solution. We've had no internet for two weeks and has so far stumped two engineers!
First call out of Engineer: The problem was diagnosed as an earlier lightning strike in the area and our lines were reset. This fixed our problem with our home phone (which wasn't working previously) but our router could still not connect to the internet. Red lights all round. Our router was replaced by vodafone and it still cannot connect to the internet.
Second call out of Engineer: They investigated the socket connection and tested for hardware / line faults. Could not diagnose problem. They reset our connection and left our home and said it might be fixed in fifteen minutes. Still broken.
There's a small amount of confusion caused by the fact our house has two master sockets (one was installed by a BT engineer that lived in our house prior to us) but apparently the other additional socket is disconnected and not in use.
Our home phone appears to be working fine so the issue appears isolated to just our broadband connection. The router is coming up on our network and seems to be working fine other than the fact it can't connect to the internet, so I don't believe it's a hardware problem.
Can anyone help / have any ideas about what the issue could be?
Any wisdom will be much appreciated. Desperate to get this fixed so we don't have to wait another week!