Pay monthly products & services

Ask a question:
Reply
Rank 1: Guest
Posts: 1
Registered: ‎02-12-2016

Nuc resolutions dismay.

Hi can anyone help.

I asked on the 18/11 for a code to unluck my nokia, i was told that it would take up to 10 working days.

Im now well passed that. I have called in twice to resolve only to get told to email nuc resolutions team to which you only get an automated reply.

Im getting fed up with this now. As a long standing multiple contract customer I feel like the customer service stinks.

Many thanks
Matt
Message 1 of 5 (6,591 Views)
Posts: 21,004
Registered: ‎14-08-2011

Re: Nuc resolutions dismay.

Hi,

 

I assume nothing has dropped into any spam type email boxes ?

 

The generic advice is to email Nuc Resolutions so thry should have replied. 

 

Im also assuming you fulfil the criteria for unlocking the phone as per the info in Vodafone Unlocking Help and Support Link.

image.jpeg

 

Message 2 of 5 (6,582 Views)
Posts: 89
Topics: 4
Thanks: 43
Solutions: 1
Registered: ‎23-08-2016

Re: Nuc resolutions dismay.

@Mattsheen1985 I've sent you a private message with details on how to get in touch.

Message 3 of 5 (6,202 Views)
Rank 1: Guest
Posts: 2
Registered: ‎14-03-2017

Re: Nuc resolutions dismay.

Im having the same problem.
Message 4 of 5 (917 Views)
Posts: 1,836
Topics: 3
Thanks: 70
Solutions: 28
Registered: ‎05-07-2011

Re: Nuc resolutions dismay.

Hi @Bradleybs123

 

We'd love to help. 

 

 

I've sent you a private message - please follow the instructions to get in touch.

 

Thanks, 

 

 

Message 5 of 5 (856 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Top up