17-03-2017 12:25 PM
It's the connection. The router shows that it's been up for ages. But the connection regularly drops.
My speed HAS dropped from the original speeds I recieved the first few days of being connected to VF, but now I'm on speeds consistant with that I had with BT for years. Except with BT I could use my own modem and I never had any connection drops.
18-03-2017 12:08 PM - edited 18-03-2017 12:08 PM
Next Day -- Still no reply from Vodafone Tech support. Pretty safe to say they have forgotten me and it will now be down to me to chase them again and waste my time explaining to 1st line support.
I was just looking on the router and as I was examining the logs.... The WAN dropped..! Below is the log information.
18.03.2017 12:03:30 WAN connected, WAN type: VLAN Physical Device, service type: data, IP: 184.108.40.206, device: ppp2 WAN
18.03.2017 12:03:30 WAN connected, WAN type: VLAN Physical Device, service type: data, IP: 220.127.116.11, device: ipsec3 WAN
18.03.2017 12:03:29 PPP authentication successful System
18.03.2017 12:03:28 PPP CHAP authentication started System
18.03.2017 12:03:26 PPPoE PADS received System
18.03.2017 12:03:25 PPPoE PADR sent System
18.03.2017 12:03:25 PPPoE PADO received System
18.03.2017 12:03:25 PPPoE PADI sent System
18.03.2017 12:02:22 PPPoE PADI sent System
18.03.2017 12:01:49 PPPoE PADI sent System
18.03.2017 12:01:33 PPPoE PADI sent System
18.03.2017 12:01:25 PPPoE PADI sent System
18.03.2017 12:01:21 PPPoE PADI sent System
18.03.2017 12:01:19 PPPoE PADI sent System
18.03.2017 12:00:58 WAN disconnected, WAN type: VLAN Physical Device, service type: data, device: ppp2 WAN
18.03.2017 12:00:58 WAN disconnected, WAN type: VLAN Physical Device, service type: data, device: ipsec3 WAN
18.03.2017 11:54:21 User sucessfully logged in to UI from LAN System
18-03-2017 12:47 PM - edited 18-03-2017 12:49 PM
Called Vodafone. 25 minutes on the phone.
They have lost all information about yesterday's call and noone was ever going to call me back.
They won't look into the source of the issue (the router) until I
I've had enough. For now I'm just going to try to live with it. Can't waste any more time on this. If it gets too bad I will just have to go back to BT.
Please bear in mind here (as I've explained to Vodafone support several times. I have been on BT Infinity since the day they started the service. Never had it go down like this. There are no hardware faults in the home, this is a Vodafone issue with either the Router or something at the back end.
18-03-2017 04:48 PM - edited 18-03-2017 04:58 PM
Andrew - hey there - how new is the master socket ? It doesn;t coincide with the disconnects does it.
So I have everything turned off... absolutely everything. No Wifi, no dhcp, no upnp, nothing, no firewall, no media sharing, etc.. I do it all via my better router I love.... Just go through each of the tabs and turn off everything you do not need.
Then I turned on the exposed host option (DMZ) , plugged in my good router wan port to port one of the VF router and gave my router WAN ip address in the same subnet as the routers internal side subnet
So my VF router internal is 192.168.2.101 and my WAN port of my good router is 192.168.2.103
My DMZ/exposed host I made 192.168.2.103 (yup my good router is then effectively exposed to the internet) and on my good one I turned on Firewall, DHCP (used a different range/subnet 192.168.1.0) So all my internal devices connect on a 192.168.1. and all internet traffic is routed through to 192.168.2.103
Then I turned on a couple of option - I used googles DNS so the DNS option I set to 18.104.22.168 and 22.214.171.124 and I also setup a DDNS option in the vodafone router so I could connect back into my home VPN when away.
So far so good.
19-03-2017 08:42 AM
When I say "new". It's 5/6 years old, bit of a loose term... Since it's been fitted the service with BT has been solid and it's in a hard to reach place where noone can go near it, kick it, or even touch it without an effort.
I see. I hadn't realised you were using your own device too. I really want to avoid doing this as the office is so neat and tidy with just one device. And I know I need many of these services running, like DCHP for instance.
Did you used to have daily / bi-daily WAN drops before you turned off all the services and routed them to your other device ? If I really need to I will consider doing this and I'm lucky to have a good router sat in the desk drawer but far from ideal :-(
Thanks for the reply. At least some of us realise how important the internet is, even if Vodafone don't.
19-03-2017 07:45 PM
Andrew I had a loty more drops before disabling uPNP - I remeber it was the same on my old sky router when I first got it years ago uPNP caused the router to drop and die, so I have always worked around uPNP.
Try just disabling uPNP at the very least. It is on the Settings->Configuration page near the botton of the page.
Let us know if it makes any difference.
20-03-2017 08:17 AM
Cheers Paul. I will try that this evening. Hopefully it doesn't effect too many things I do and has some effect. Certainly worth a try.
Had to step away from it on Saturday as it was starting to ruin my weekend.
21-03-2017 09:52 PM - edited 21-03-2017 09:53 PM
I'm updating this topic here and will see how things go. This is FAR too early to draw ANY conclusions.
One thing that I find interesting (but by no means conclusive of anything yet) is that my Sky Apps were having issues communicating with Sky HD box at the weekend. Tonight those same devices are working fine.
Airplay / etc still working.
I'll continue to monitor.
23-03-2017 05:36 PM
So, fingers crossed. Will continue to update.
27-03-2017 05:56 PM
Still... Overall the news is good and I'll keep watching.
Out of interest has anyone with issue been monitoring the Router utilisation stats at the bottom of the status page ? I've taken a few random readings and seem to get :-
I'm just curious if eiher stat climbs higher when there's an issue.
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