21-02-2017 10:55 AM - edited 28-03-2017 11:08 AM
Hello. I've recently moved over to Vodafone Broadband and in general it's going ok.
One issue however is that Airplay (used for communication with all my Apple devices) no longer works on the network. My Amp (which is the Airplay end-point is no longer detectable by any of my devices. For reference I've turned off the amp & made sure that it's otherwise fully connected to the network. Everything looks fine, but Airplay no longer works.
Please help. Is there something that needs updating / changing on the router ?
22-02-2017 08:38 AM
@Andrew1000 is your amp hard wired to the router?
I believe there are some issues with wireless devices seeing wired ones, though not sure if this was fixed or made worse in the most recent router update.
22-02-2017 10:58 AM
I called support. Need to try splitting the 2.4 / 5Ghz networks first, testing devices on both individually, then getting back to them.
I learned that by default the router only uses 2.4 so it was quite a useful call.
22-02-2017 10:08 PM
Not looking good I'm afraid. I guess this is why people just stick with the devil they know rather than moving key services to another provider.
I was told there was an expert mode in the Router Web Config. However there isn't. Looking at other threads from a long time ago it appears that this feature was added last summer. So potentially I have a brand new router in Feb 17 that's got a config a year old ? And remember I'm not allowed to use my own expensive top of the range device.
There also appears to be no option anywhere to update the router. So it looks like I'm wasting more time at work tomorrow calling up support for more "ideas" that I can't test until I get home.
23-02-2017 08:56 AM
Another 30 minutes wasted this morning on the phone to Vodafone technical support and not speaking to people who were able to help.
No solution for why Airplay won't work. Was even told to "speak to Apple".
No ability to upgrade by Firmware remotely. Have been told to "reset the router and hopefully that will upgrade the firmware which might help".
So now I have to reset the router tonight and then call back to waste more time.
As I value my time quite highly I'm already worse off than if I had stayed with BT, paid the extra and continued using my own hardware, which was bulletproof.
23-02-2017 04:45 PM - edited 23-02-2017 04:46 PM
I've replied as you asked. I am also now at home so can try anything out on-the-fly you have to suggest. Feel free to call as soon as you can.
For reference I have RESET the router as support asked me to earlier and it did nothing obvious. The router is still running on firmware version 220.127.116.11.160.13.75 (as before) and therefore no ability to split the 2.4 / 5Ghz WLANs. Airplay still doesn't work.
I was going to call support again when I had RESET the router, but will now wait for your call.
23-02-2017 05:28 PM
Just so you do not loose all hope airplay did work for me from Apple Phone (wifi) to Apple TV (wired) just using the router - so it is possible. I have not done anything special to get this to work.
I do however now just use the supplied router as a dumb modem and use my good kit to do all the hard stuff, but there was a few days I tried with just the vodafone router and airplay was working ok.
My router is new and my firmware has always been :
23-02-2017 06:01 PM
Cheers Paul. It does help, I was really hoping that Vodafone weren't killing Apple Airplay on purpose.
Looks like your firmware is a bit newer than mine so here's hoping that if they can update my "new" router things will get better.
26-02-2017 01:19 PM - edited 26-02-2017 01:20 PM
Not sure who has replied or how.?
I've had no phone call from Vodafone and have no new private messages. My "new" router is still working on a version of software a year old. Airplay doesn't work I can't split the 2.4 & 5Ghx LAN's.
What exactly has someone supposed to have contacted me about ?
28-02-2017 10:37 AM
@Andrew1000 I'm sorry for the delay in someone getting in touch about your query.
If possible, please reply back to Danielle's email saying you've yet to be contacted and we'll chase this up for you.
28-02-2017 12:01 PM
I've emailed them to chase.
Any reason that this is taking so long ? Surely someone could just force the new firmware to my router (5 min job?) and then I can split my Wireless and test. In fact, just using the new firmware may solve my issue.
I suspect my issues are common though. Before I moved to Vodafone I recommended my Dad to move over, which he did. I had a chat with him at the weekend and he said "oh yes, our red bar flashes quite regularly". So I asked him to call support too. He puts up with it because he doesn't yet understand that when he's streaming TV and this happens he won't be watching it anymore. But it does already cause him problems because he has a Sure Signal and that gets taken down.
The router was my biggest cause for concern when I moved. I was previously using an expensive Netgear system which was bulletproof and worked through the entire house. Completely under my control, locked down tight, airplay worked and I could force updates for security whenever I wished. 3 weeks in and .....
01-03-2017 01:52 PM
My router (in the web config) only shows 1 "version" I'm afraid. I'm not at home to check right now, but don't remember seeing it split into firmware and bootloader revisions. I think it jst said "software revision".
6 days after replying to the thread to log a call, still no call back from anyone technical at Vodafone.
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