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Rank 2: First Poster
Posts: 29
Registered: ‎16-08-2016

Upgraded my SIM only contract to a handset one after 3months

Hi there I am due a handset upgrade on the 27th of May but my question is can this only be done Direct with Vodafone or can it also be done at Carphone Warehouse?
Many thanks Glenda
Message 1 of 16 (1,628 Views)
Rank 50: Grand Master
Posts: 17,314
Registered: ‎25-03-2008

Re: Upgraded my SIM only contract to a handset one after 3months

Hi @Glendabarratt20

 

You are free to upgrade through a third party, but make sure it is an upgrade they sell you, not a new line with a new number, it will complicate transferring your present number to the new contract. The commission received by a third party for selling a new contract is much more generous than selling an upgrade.

 

However, it won't do any harm contacting Vodafone and seeing what they can offer, they may be able to match the deal.

Message 2 of 16 (1,626 Views)
Rank 2: First Poster
Posts: 29
Registered: ‎16-08-2016

Re: Upgraded my SIM only contract to a handset one after 3months

Just to let you know I'm actually looking to upgrade on the 10th of April as soon as you can pre order the new S8 do you think Vodafone would wave the upgrade fee and also match the upgrade deal's that Carphone Warehouse are doing? Many thanks Glenda
Message 3 of 16 (1,617 Views)
Rank 50: Grand Master
Posts: 17,314
Registered: ‎25-03-2008

Re: Upgraded my SIM only contract to a handset one after 3months

Hi @Glendabarratt20

 

That would be something only the upgrade sales team would be able to tell you.

 

It is always best to wait until you are out of contract to negotiate the best deal.

Message 4 of 16 (1,607 Views)
Rank 2: First Poster
Posts: 29
Registered: ‎16-08-2016

Re: Upgraded my SIM only contract to a handset one after 3months

Ok I will just ask them and see what they say but I can't really wait until I am out of contract to get the best deal because that isn't until 28th of February next year and that is just so long.
Message 5 of 16 (1,592 Views)
Rank 2: First Poster
Posts: 29
Registered: ‎16-08-2016

Re: Upgraded my SIM only contract to a handset one after 3months

But thanks so much for your help anyway@Anns
I really appreciate it ☺
Message 6 of 16 (1,591 Views)
Rank 50: Grand Master
Posts: 17,314
Registered: ‎25-03-2008

Re: Upgraded my SIM only contract to a handset one after 3months

Gosh, @Glendabarratt20.  When you posted, I thought April was your upgrade time.

 

If you have that long to go on your present contract, it will make it difficult upgrading through a third party or Vodafone.

 

Either way, unless you are in a SIM only contract and can take advantage of the flexible upgrade option direct with Vodafone, you are going to be asked to pay off what remains on your current contract.  This will leave you free to negotiate a new contract at a subsidised cost for the handset.

 

The other alternative is to buy the phone outright at your own expense, carry on using your present airtime contract and change to SIM only February next year saving money that way.

Message 7 of 16 (1,589 Views)
Rank 2: First Poster
Posts: 29
Registered: ‎16-08-2016

Re: Upgraded my SIM only contract to a handset one after 3months

I don't think I made it clear I am on a SIM only contract with Vodafone and I will be using their flexible upgrade option after 3 months of being on the SIM only contract to upgrade to a new phone so does this mean I can only upgrade direct with Vodafone after all?
Message 8 of 16 (1,579 Views)
Posts: 4,496
Topics: 85
Thanks: 713
Solutions: 224
Registered: ‎09-02-2009

Re: Upgraded my SIM only contract to a handset one after 3months

Allowing to upgrade after 3 months, is a special deal in its own right.

The Early Termination fee of 9 months is waived. So chances are there Vodafone will not offer anything on top of that and if they do will be very minimal.

 

If you were looking to get the S8, then should have signed up to 30Day SIM and that would have allowed you to negoatiate a better deal.

 

Defintely do call them, but don't be disappointed if what they offer is not good.

Message 9 of 16 (1,574 Views)
Rank 50: Grand Master
Posts: 17,314
Registered: ‎25-03-2008

Re: Upgraded my SIM only contract to a handset one after 3months

Hi @Glendabarratt20

 

I am afraid so, the flexible upgrade is only to a Vodafone pay monthly phone bundle.

 

Please see below.

 

What are SIM only flexible upgrades?

 

When April comes, you can only ask but don't get your hopes up too high.

Message 10 of 16 (1,567 Views)
Rank 2: First Poster
Posts: 29
Registered: ‎16-08-2016

Re: Upgraded my SIM only contract to a handset one after 3months

Ok no worries but I do have a question do I actually have to call them or would it be ok to upgrade on the chat?
Many thanks
Glenda
Message 11 of 16 (1,417 Views)
Rank 50: Grand Master
Posts: 17,314
Registered: ‎25-03-2008

Re: Upgraded my SIM only contract to a handset one after 3months

Hi @Glendabarratt20

 

I always think it's nice to speak to someone, you can discuss your options better in a conversation but it's entirely down to preference.

 

Flexible upgrades are quite a blessing, at least we can take out a 12 month SIM only and upgrade to a full contract after three months.

Message 12 of 16 (1,410 Views)
Rank 2: First Poster
Posts: 29
Registered: ‎16-08-2016

Re: Upgraded my SIM only contract to a handset one after 3months

I prefer the live chat but what do you think will get me the best deal live chat or call?
Many thanks Glenda
Message 13 of 16 (1,406 Views)
Rank 2: First Poster
Posts: 29
Registered: ‎16-08-2016

Re: Upgraded my SIM only contract to a handset one after 3months

I have another question have you ever upgraded over the live chat before?
Message 14 of 16 (1,398 Views)
Posts: 4,496
Topics: 85
Thanks: 713
Solutions: 224
Registered: ‎09-02-2009

Re: Upgraded my SIM only contract to a handset one after 3months

I usually upgrade using Live Chat. Once you connect to Live Chat, just ask "Just wanted to see my upgrade options"

 

You will be passed to the Upgrades Team and from then on depends on your negotiation ability to get a acceptable Deal.

 

As I said, don't get your hopes high as you might be not get what you are looking for.

Message 15 of 16 (1,391 Views)
Rank 2: First Poster
Posts: 29
Registered: ‎16-08-2016

Re: Upgraded my SIM only contract to a handset one after 3months

I'm very good when it comes to negotiating a deal Lol.
Have you all ways got the deal you wanted when upgrading over the chat?
Message 16 of 16 (1,381 Views)
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