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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 63239 Views
  • 160 replies
  • 12 thanks

Resolved! Charges

Hi, I recently tried to get a Samsung notebook on finance, however I failed my credit check. However, the upfront fee of 50 has been charged from my account. Furthermore, I am seemingly unable to log into my Vodophone account that I made to make the ...

Resolved! Cancellation Process Is Outdated

Made this account basically to just explain what a complete nightmare cancelling an upgrade has been.I cannot get into my local store but I ordered the upgraded phone to the store for my son to pick up (which he has done without issue before for my l...

JW707 by 2: Seeker
  • 1341 Views
  • 3 replies
  • 0 thanks

Trade in

HiSent two identical and v good condition iPhone 13 max pro handsets back for trade in on 04.12.2023, one was sent back to me for reasons that I still cannot fathom (I am now selling via We Buy Any Phone for more money), but have not had anything bac...

Stopping a blocked number from leaving a Voicemail

Hi, How do I ask Vodafone to stop a specific mobile number from being able to leave a voicemail.I am using a call blocking app "Call Control" which blocks the number, but the person can then leave a message on voicemail.Looking around, the general fe...

liammcl by 2: Seeker
  • 11695 Views
  • 14 replies
  • 0 thanks

Voxi sim not activating

I ordered a sim on Friday 8th December 2023 and it arrived promptly on Saturday morning.I registered the sim on the web page on Saturday at 13-16hrs,  paid for a plan and waited for 24 hours to pass but the sim didn’t activate.Yesterday (Sunday) I co...

Number transfer

Hi I recently upgraded my mobile phone and was told that I would be able to keep my old number, but it hasn’t transferred across yet. I’ve tried resetting in settings and changing it to the old number but it changes it straight back to the new number...

Leaving, final bill & smart watch disconnection help

Hi,I have a Samsung Fold 3 Device plan (1 payment remaining), Samsung watch Device plan (1 payment remaining) & the 2 airtime plans for each. On the 6th December I used the provided PAC code to transfer over to a Lebara sim only plan. I am the accoun...

Phone not ported correctly

Hi Can you help with Lebara mobile as they use Vodafone? My phone has not ported correctly and I can't receive calls or texts. I can make calls though. Help gratefully received.