Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 62572 Views
  • 160 replies
  • 12 thanks

Old account billing/default Issue

i have an issue with a Default from vodafone that has falgged up on a Security Vetting check for a job application, this is for an old account/bill that i was never able to resolve despite various calls with vodfone etc, no attempt to recover the deb...

Upgrading through 3rd party

Hi.I have 6 contracts with vodafone in total. 3 i got direct from vodafone so there are 2 separate monthly payments on my account, and the other 3 i got from 3rd parties there is just 1 monthly payment. If i understand correctly if i upgrade through ...

afgzee by 3: Seeker
  • 936 Views
  • 4 replies
  • 0 thanks

Porting Nightmare

My boss had signal issues with EE and I recommended he move to Vodafone as I have a personal account and get good signal. Biggest mistake of my life! I set up a business account and ordered a pay monthly sim. When it arrived I went online to port his...

Knuttyju by 2: Seeker
  • 588 Views
  • 3 replies
  • 0 thanks

New contract

Hi,I have a contract phone with Vodafone and I've taken out another contract today for my daughter. In one of the emails from Vodafone it says that I'll keep my number BUT my number is for my phone and my daughter will need her own number so I'm conf...

ESim

Swapping phones so took opportunity to move to eSim. Start process 8:30 Monday Night after one minute message (as expected) sim disabled. No email received with QR code. Contact Vodafone online Tuesday. Help desk, i thought they didnt know what they ...

MickBi by 2: Seeker
  • 630 Views
  • 4 replies
  • 0 thanks

Incorrect number in My Vodafone

I'm having major trouble getting my number to show up in My Vodafone. It all started with a number port.I requested to port my number in for 6th November. This definitly happened. My SIM with my old network (lebara) stopped working, my 'temporary' vo...

sayhey by 3: Seeker
  • 700 Views
  • 1 replies
  • 0 thanks

Default date needing amended to grant mortgage

I renewed my contract Dec 21 but fell into financial difficulty. My device plan and airtime plan lapsed i missed x6 payments and the device plan was defaulted Jun 22 but the airtime plan wasn’t defaulted until May 23.This is affecting my eligibility ...

Billed after 1 day leaving 14 day cooling

So I took a 12 month sim only deal out on the 12th November 2023Cancelled it 13 November 2023I got a bill how could I get a bill if I hadn't even used itThis is within the 14 day cooling of period 

not able to log into my main account

hi,  I'm not able to log into my main Vodafone account,  can access onenumber account with issues.  is anyone else having the same problems.From my computerfrom iPhone app  thanks in advance

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