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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 62364 Views
  • 160 replies
  • 12 thanks

Account Transfer

I have taken two numbers, both used by my relatives who arrived in the UK in May this year. When I tried transferring the ownership, I was informed it needs at least three months before the request can be made. Tried filling up the web request form t...

nrana by 4: Newbie
  • 479 Views
  • 2 replies
  • 0 thanks

Phone dissociated from account

Hi,a phone on my account has been dissociated from my account, it's still billable but there is no ability to make or receive calls or use data. I've been calling 191 incessantly for the last week+ and they can't seem to help. And each time I talk to...

Credit Check Hilarity!

Credit check rejected. I am a bit miffed as I am already paying a Vodafone contract for MORE than the amount I have applied for...I'm not sure what your checks involve but I was able to take out a broadband contract with Vodafone just a matter of MON...

Advantage Scheme

(Oct 23)I am trying to upgrade and I am trying to use the advantage scheme discount. I got all the way to paying the upfront cost when I had to momentarily leave the Vodafone app to clarify card details on banking app. The Vodafone app had refreshed ...

JBrad-31 by 2: Seeker
  • 594 Views
  • 1 replies
  • 0 thanks

Resolved! Multiple Sim Plans - porting old number.

Hello. I've just taken out a second sim only monthly plan and I want to port my old number to the new sim. How do I tell it which sim to port to? I don't want to end up porting my old number to the wrong sim. Am I missing something obvious?

Resolved! Can I collect from store without a bank card?

I have just completed an order for a new phone and plan via the Vodafone app, which I have selected to be delivered to my local vodafone shop for collection.  After I had completed the transaction, the blurb on screen told me that I have to present b...

Data Fair use Limit

Evening All Can anyone from the Vodafone team quickly confirm the fair use amount for data if you are on Unlimited Max. I can't see an actual figure anywhere apart from being for personal use and not going over the excessive use amount but can't see....