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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 60938 Views
  • 156 replies
  • 12 thanks

Credit Check Failure

Doesn't seem to be the first post on this topic here. A month or so ago tried to upgrade but failed a credit check apparently. Today I tried to order broadband and same happened. Credit review is "computer says noooooo". Meanwhile a few years back si...

sirgader by 4: Newbie
  • 1301 Views
  • 4 replies
  • 0 thanks

Onenumber - esim swap disaster

I moved from Three a week ago in order to use smartwatch pairing services as Three can't tell an esim from a fried chicken and their support has literally been the worst I have experienced in a very long time.I struggled with them trying to add watch...

Notified of age restriction is turned on

Hi I hVe a family contract with several lines attached I would like to add age restriction on some of the lines - will the person who has that phone be notified by txt that age restriction are now turned on ? 

Fl9rida by 2: Seeker
  • 552 Views
  • 1 replies
  • 0 thanks

Crazy high phone bill, but I have not used my sim card.

Hello my name is Simon Poole   As I have been living in China and Taiwan for the past 12 years I am a little confused about how  extra charges can be added to my phone account. I have not used this number for over 12 years and I don’t have the SIM ca...

Trade in, old device plan

Got a quote for my current phone via trade-in tool, and picked phone for to upgrade to. But it then said money from trade in can only be used towards monthly airtime plan or credit to account or in to my bank account.What happens to my current device...

Resolved! An issue with the price of my mobile internet bill

This is a message from a client using Vodafone services in Egypt, I am calling Vodafone UK as Vodafone Egypt couldn't solve the problem.On January 6, 2023, I received a message on my phone from an unknown person informing me that I would be converted...

Noha1 by 1: Seeker
  • 1735 Views
  • 1 replies
  • 0 thanks

Digital services and 191

We’re currently experiencing issues with our Digital servicesThank you for your patience, we’re working hard to fix the issues. We’ll be back shortly.If you need immediate assistance, try the solutions below or give us a call on 191 Can no longer tra...

Plan change Mid Cycle

It is good news for any plan change during your Billing cycle, that Vodafone have started sending an Email to tell you about your expected Bill for Current Month.  Had suggested this several years ago and glad to see it implemented.But and a BIG BUT,...

Getafix by 16: Advanced member
  • 927 Views
  • 2 replies
  • 0 thanks