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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 60931 Views
  • 156 replies
  • 12 thanks

Account detail changed

Hello! So a couple of days ago I broke my phone screen. I rang vodaphone to upgrade from a sim only to a device plan. I got through all the security checks fine and we got right to the end where the guy on the phone was processing the order and then ...

New customer Onenumber query

I am currently with Three and looking to leave (as they are beyond awful) and join Vodafone. I have Samsung Galaxy Watch 5 LTE and would like to use LTE pairing but have a couple of questions I have not been able to find answers to, and have not been...

Proof accessed website

Hi, I am currently in dispute with a private carpark. I spent an hour trying to pay online using my vodafone mobile but eventually had to leave unsuccessful. I have since been sent a parking charge but despite sending screen shots of my attempts to p...

j04nlaws by 3: Seeker
  • 791 Views
  • 2 replies
  • 0 thanks

who owns our phone and contract

before you say it, yes  was stupid, yes I'm liable for payment. but can I get my phone back or at least get the sim replaced so I can use it in my phonemy daughter was 17 and wanted an Iphone and a anytime contract so could not get a phone in her nam...

NAT Type 3

hey everyone, is there a way to change nat type from 3 to either one or two? Does the Vodafone provide static/open ip adress? For context im using my iphone as mobile hotspot for my ps5 and i get lots of ping issues when im trying to play online. Im ...

vic124 by 2: Seeker
  • 1044 Views
  • 2 replies
  • 0 thanks

Unable to upgrade

Terrible experience with trying to upgrade contract after being Vodafone customer for 12 years. I am totally disappointed 

Anna1975 by 2: Seeker
  • 1090 Views
  • 4 replies
  • 0 thanks

Resolved! Returns

Hello,I recently came back to Vodafone after a year away at O2 which wasn't fun. Anyway, I purchased a Pixel 7 Pro in a Vodafone store 3 days ago now and wish to return and exchange the phone for something else. My question is can I exchange to a dif...

Vodafone unable to repair Samsung s22 Ultra

Hi all, First time here so apologies in advance for any errors. A couple of weeks ago the screen on my Samsung got smashed, entirely my fault. The phone itself was working fine but the shards of glass coming from it were an issue so I bit the bullet ...