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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 62349 Views
  • 160 replies
  • 12 thanks

bar international sms

Hello, if I enable the international calls bar, would this also prevent the device from sending SMSs to international numbers? I could not find a separate account setting for allowing/barring SMSs to international numbers. Thanks.

casaschi by 2: Seeker
  • 1087 Views
  • 5 replies
  • 0 thanks

minimum plan needed to get one number up and running

I'm on Vodafone Red 20,  does Vodafone one number work with any pay monthly plan or do I need to upgrade to a new price plan? when a one number plan is setup,  how many devices can be connected to a one number plan?   I have two amazon echo devices(d...

International Call Barring Query

Hi, I have a monthly contract with a Samsung Fold 3 (which my son uses) with UK unlimited calls / texts.  He uses it for leisure mostly & some work related calls now & again.  Recently he got charged on a number he thought was just a UK mobile number...

Struggle to change contract in Spain

I’m visiting my elderly parents in Spain and am trying to change their phone contracts as they are paying way too much. I cannot find an english version of the vodafone Spanish website, i am also some distance from the nearest store. Ive tried to log...

Unable to access PDF of my latest bill....

I have tried doing this in the same way that I have done for years and all I'm getting is a pop up error box stating "Sorry, you can't download this bill at this moment, try again later" I need to be able to download and print my bill for my records....

152bobby by 4: Newbie
  • 2421 Views
  • 13 replies
  • 1 thanks

I'm not sure how to claim a refund for this..

So my contract for my iPad ended in January this month, and was being charged at the time £50 a month, and this is perfectly fine. But when the contract ended, they continued to charge me the device fee for another 6 months until I realised that it h...

vivaxo by 2: Seeker
  • 1585 Views
  • 3 replies
  • 0 thanks

Who is to pay for failed direct debit? Vodafone or Customer

I have set up direct debit 4 times on Vodafone. Twice in the Luton Mall office, once on the app and another on call with the call centre. Vodafone continue to fail to collect the money from my bank, instead I get additional 5 pounds penalty for delay...

Kells by 2: Seeker
  • 798 Views
  • 2 replies
  • 0 thanks

Motorola RAZR 40 Magenta request

Please can you bring in the new Motorola RAZR magenta colour? It's so pretty, but Three mobile seems to be the only one selling it. It's so pretty!! I would upgrade immediately if it were available!

Vodafone contract

Can I give more than 30 days notice to Vodafone to cancel contract? I have 32 days to go

liam76 by 2: Seeker
  • 759 Views
  • 2 replies
  • 0 thanks

Downloading bills

For the past couple of weeks I have been unable to either view or download my monthly bills.Is this a common problem or is there something wrong?

mb0506 by 2: Seeker
  • 1621 Views
  • 9 replies
  • 1 thanks