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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 62530 Views
  • 160 replies
  • 12 thanks

Returned phone but still being charged

I have been with Vodafone for over 16 years and I am employed by one of the advantage discount employers so have always upgraded on line and then applied for the discount by way of a link emailed to my work address. Once I verify this, I get the disc...

Dani1106 by 2: Seeker
  • 877 Views
  • 1 replies
  • 0 thanks

Suspicious Debt notice

My 80 yr old father who is currently very ill (so do not want to bother him with this) has received a debt notice from ardent credit services regarding a debt  of £9.35.  As far as i'm aware he has had pay as you go phones for as long as i remember s...

Help paying off Apple Watch

Hello. Hope you are all well. Quite frustrated and I’m hoping anybody can help. I have an Apple Watch that’s been sat in the drawer for nearly a year and I just want to pay it off as I don’t want to pay any longer for it. I spoken to support on twitt...

Airtime Rewards

Has anyone used Airtime Rewards. If yes, how to claim it on Vodafone? I used to see the amount on EE but recently changed to Vodafone and unable to see and understand how it will work.  

Reenabz by 2: Seeker
  • 2290 Views
  • 2 replies
  • 0 thanks

Sim card ? Joining Vodafone Regrets already!!

So I started the switch from plusnet on 12th Jan still haven't received my Sim card, promised it on 14th January I have no working phone as I'm in limbo. One simple question where is my Sim ? tried calling last night held for 30mins, tried online, fo...

Default Still on Credit Score

Hi,I had an unjust default put on my credit score which I was assured would be removed last September - I have the transcript of my conversation where it stated how sorry Vodafone were about this (as it's causing all kinds of problems) and that it wo...

Porting number from 1 voda contract to another

I've got 2 vodafone contracts. The sim only one is nearing the end of the contract and i'd like to if possible, port that number over to the other vodafone contract. Does anybody know if that is possible to do? I don't want the hassle of informing ev...

nanamoo by 2: Seeker
  • 811 Views
  • 2 replies
  • 0 thanks

Whitelist domain from Vodafone content control

Hi - my website appears to be being blocked by Vodafone's content controls (we are a Vodafone mobile household) - would it please be possible to whitelist the site please? https://www.wonderandwonder.com Thank you very much. 

mjfpotts by 2: Seeker
  • 1638 Views
  • 5 replies
  • 0 thanks

online chat saying they can't block IMEI

Hi, i'm quite frustrated by the online chat saying they can't block my IMEI for my stolen phone. Apparently its because I didn't purchase the phone from vodafone. They directed me to the manufacturer who i bought it from directly. I contacted them an...

neuro99 by 2: Seeker
  • 1093 Views
  • 2 replies
  • 0 thanks