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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 61126 Views
  • 156 replies
  • 12 thanks

Upgrading

Hi, I recently left sky mobile and joined vodafone uk. I tried to upgrade my mobile with sky and was declined even though I have been with sky for a while, after doing a bit of searching online it says that sky credit check u even for an upgrade whic...

Trade in

Why wont vodafone offer a trade in price for Xperia 5 ii

Payments

So ive made my monthly payments,and vodafone have said theyve only received my air time and nit handset payment .ive spoken to my bank they've said the both payments have been taken from my account ..im going roubd in circles with the fobe company ,t...

Retrieve an old mobile number

Hi Vodafone,I had a company mobile number roughly from 2001 to about 2010. The number was with Vodafone., I would like to see if possible to get back.. I have rang customer services on several occasions over the years and usually the response finally...

ssander by 2: Seeker
  • 695 Views
  • 2 replies
  • 0 thanks

Address verification error

Trying to purchase an esimEntered DD info then wants card details for address verification. Tried several times and it keeps telling me the detail are wrong...don't match!? 

Mobile app and OneNumber/Watch

I’ve added my Apple Watch to my pay monthly plan and it works fine. I find it strange, though, that there is no mention of the OneNumber/Watch plan in the mobile app. In fact, there is a link to take out a OneNumber plan, even though I already have o...

Umiamz by 4: Newbie
  • 899 Views
  • 3 replies
  • 0 thanks

Personal to Business Account

Hi thereIs it possible to move 3 lines from a personal account to a business account? If so, is this an easy process? What do i have to do? Many thanks!

Contract Upgrade

Good evening, On 14/12/2022 my contract ended and I was eligible for a new deal. I went to Carphone Warehouse like I did in previous years and tried to upgrade my Vodafone contract. Error!!! there was a problem with my details...I've contacted Vodafo...

Do Vodafone know what a Customer is?

Received brand new iphone 14 Max Pro and Apple watch ultra 10th October. Here we are 21st December and still cannot use my smart watch as a phone due to OneNumber issues. Absolute Joke. Moved for EE as this seemed a better deal bit I so regret this m...

Credit report

I have just checked my experian credit report to find that Vodafone have still been reporting to Experian from 1 december 2021 .I have serious concerns that this will affect my mortgage application. I need this reporting to stop to all credit agencie...

EMIL2016 by 2: Seeker
  • 857 Views
  • 1 replies
  • 0 thanks