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data sim ACTIVATION

peterkin262
4: Newbie

I've just signed up for a DATA SIM ONLY deal.via the net. I received it yesterday and it is not active.

 

CUSTOMER SERVICES SEEM INCAPABLE OF UNDERSTANDING ME WHEN I SAY I DON'T HAVE A PHONE NUMBER SUPPLIED WITH IT.

 

Can somebody PLEASE get me sorted ot I am cancelling it and going back to Three!

 

1 ACCEPTED SOLUTION

From the thread I pasted on earlier it seems a person received a resolution by persisting with Customer service until they engaged with a front line agent who had the required knowledge to sort this out. 

 

Is it possible the dongle is at issue? Maybe the APN settings need looking at. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

View solution in original position

13 REPLIES 13

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

May I ask if you have a Vodafone store nearby as they usually can help. 

 

Also sometimes I've heard that inserting the sim card in a phone and activating that way can help. 

 

Failing that the community forum has official Vodafone Teams who read all posts and help where they can. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

A similar thread that may help. 

 

http://forum.vodafone.co.uk/t5/Data-on-the-go/Why-is-it-so-difficult-to-get-a-4G-SIM-Data-Card-activ...

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

I'm over half an hour away from my closest Vodafone store in Barry and the sky has just gone ultra black with a torrential downpour just starting.

 

I'll,pop it into an old Motorola Timeport and see if that does any good

 

Thanks for the suggestion

 

 

Ok. 

 

The link I added may hold some help too. 

 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Its definitly picking up a signal in the phone

 

But nothing on the dongle

 

Now saying the profile is invalid

 

From the thread I pasted on earlier it seems a person received a resolution by persisting with Customer service until they engaged with a front line agent who had the required knowledge to sort this out. 

 

Is it possible the dongle is at issue? Maybe the APN settings need looking at. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Sorry for the late reply.

 

The dongle is fine, just got a Three SIM into it  and it just sparked into life

 

Now the possiblity is the APN settings so I need to find how I get those...

 

 

https://support.vodafone.co.uk/Using-our-network/Email-and-internet-access/48281278/How-do-I-set-up-...

 

Who supplied the dongle originally?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

peterkin262
4: Newbie
Amazon it's unlocked and open to all networks.