Pay monthly services

[SianWWilliams]

Hi, I have just had clarification that I can upgrade my account early on the 21st October, instead of the 28th April 2012.

I am interested in upgrading my Nokia X6 for the new iphone 4s and upgrading my tariff to the £36 per month.  My question is that I have read that I might have to pay an early penality fee for this upgrade, are you able to advise me of the cost?

[Nabs · Accepted solution]

Hi Sian,

You have a couple of options available to you when you upgrade early.

Option 1 -

Add the remaining period of your existing contract onto your new one. So if you upgrade the full 190 days early and opt for a 24month iPhone contract your new contract would be 30months (24 months of new contract + 6months from existing contract)

Option 2 - 

Pay an early termination fee on your existing contract then you are free to start a new contract as you wish.The downside to this options is that there may be a large initial cost for getting your iPhone (Early Termination + cost of iPhone)
This option does have some benefits though.
The Early Termination fee is worked out as your monthly tariff cost * remaining month - 20% VAT . You then get a further 2% discount on your final bill.

For Example:

You have 6 months remaining at £20 per month, Total Cost Remaining: £120

Total Cost Remaining minus VAT: £96.00, FInal Bill: £18.08

In the long run Option 2 is cheaper however as i mentioned there is a large initial spend,

For yourself you would have this termination fee + the £99 for the iPhone!

Hope that answers your questions! 

[SianWWilliams]

Sorry but could you clarify the amount is it £120? The reason for my request for an upgrade is that at present I have a Nokia x6 very poor phone and battery does not now last more than 2 hrs. Having been a customer with Vodafone since before 2003, this figure is really high. There anything that could be done re the fee.? Considering I will also be upgrading my tariff and hoping to introduce my husband to Vf instead of o2! Thank you.

[mattyarmy]

I was in a similar situation last year and if you can afford it you might find this is a better solution.

I bought the Iphone sim-free from an Apple store for £499. I then sold my unwanted phone that was still within it's contract which you can do with your X6. I got £120 for my HTC Legend.

Then you continue your contract until it finishes and then renegotiate a non-phone deal which are cheaper. I pay £10 a month for 300 minutes, unlimited texts, 500Mb data and the Iphone wifi bundle.

This also frees you up if you ever want the next iteration of the Iphone (Iphone 5?) and the phone has a higher sell on value as it's not tied to any network.

Appreciate that this doesn't help Vodafone much so they won't be happy with me saying it but 24 x £36 is £864! Doing it the other way is a bigger initial outlay but cheaper and more flexible in the long run.

[efomie]

 Hello,

Vodafone is so inconsistent and unfair!

I was previously on an 18months contract at £35per month. I was then notified that I could get an early upgrade. I then pre-ordered the iPhone 4s @ £46 per month with £59 upfront charge. At checkout i realised that I was been charged for £114 (£55 for early upgrade fee) and instead of the 18 months contract I signed for, Vodafone added the 6 months remaining on my previous contract making it 24 months!

I have since made several complaints and yesterday, one of your rude colleagues Kay finally rang to offer me £27 refund when I should be entitled £55.

I hope someone with some dignity can intervene and sort this out.

[Matt]

Hi SianWilliams

I have sent you an email if you could reply back we'll be in touch

Thanks

Matt

Moderator

[efomie]

Matt, 

Am guessing your email to Sian Williams is to castigate her?? SMH I hope you don't fire your only fair and reasonable colleague!

[SianWWilliams]

Thank you for your email, I have still not received a phone call back as promised.

I have just tried to ring Vodafone and have been told that they are unable to help me as this needs to be dealt with on the internet.

Please could you ring me back.