Pay monthly services

[kitadung]

Everyone and eTeam help me plz.

I'm international student in Mel. i chose Vodafone to sign contract. After 3 months, I paid bill normally. This month, Vodafone took twice payments from my card. I'm student so I dont have much money >.<, I still keep record which prove that I've paid twice for my payment. 

What should I do now? Plz help me. =="

[bertyb]

You should call or email in and ask them if they have received 2 payments, if they have they can arrange a repayment for cards this is typically 5 days, did you pay it online ? 

[kitadung]

Yes, I paid it online. I have read some topics which have the same problem as mine. In that topics, I saw some eTeam of Vodafone who said they would send email to solve problem. So that why I make this topic and hope some one will help me. Tomorrow, I will call 155 to ask about this. The reason why I haven't called 155 is some guys on this forum sail i doesn't work. ==".

Plz help me. >.<

[AnnS · Accepted solution]

Hello kitadung

I notice you mention calling 155 from your Vodafone mobile, this is the Customer Service help line for Vodafone Australia. The UK number is helpline is 191.

The forum here is for Vodafone UK customer help and advise and as your enquiry is for Vodafone Australia,which is treated as a separate company to Vodafone UK,  you will need to contact Vodafone Australia or post your enquiry on the Vodafone Australia forum on the link below.

Vodafone Australia Forum