Support:

Pay monthly services

Search in eForum:
Reply
Occasional Poster
rhinogeezer
Posts: 5
Registered: ‎09-09-2011

AMAZING SERVICE AND SUPERB CUSTOMER SERVICE!!

Hi All.

 

Just wanted to stop by and give you all an update on the status of my requested upgrade.

 

On Friday, last week I posted an article in regards to my proposed update from an HTC Desire to the Samsung Galaxy S2.

 

I have been contacted swiftyly by Ian at Vodafone.

 

Within 10mins he had supplied and sorted my new upgrade at the terms I REQUESTED! 

 

It was an easy, friendly service offered to me by Ian, who was professional and down to earth. Great service and I have the upgrade I woshed for at the desired montly cost.

 

I can't recommned Vodafone and IAN any more highly, very happy bunny!

Message 1 of 6 (1,292 Views)
Tech Team
Ian_C
Posts: 1,163
Registered: ‎05-03-2010

Re: AMAZING SERVICE AND SUPERB CUSTOMER SERVICE!!

Hi rhinogeezer,

 

Wow, thanks very much for that feedback.

 

I'm really pleased that we were able to sort out a great package for you and I hope you love the phone.

 

Also it was great to get to the bottom of your choice of userrname! :smileytongue:

 

All the best

 

Ian

 

Web Relations Team

Message 2 of 6 (1,284 Views)
Occasional Poster
rhinogeezer
Posts: 5
Registered: ‎09-09-2011

Re: AMAZING SERVICE AND SUPERB CUSTOMER SERVICE!!

Ian

 

you are more than welcome mate, I wish all other companies I deal with had staff like yourself.

Message 3 of 6 (1,272 Views)
Occasional Poster
fergusonm
Posts: 8
Registered: ‎20-05-2009

Re: AMAZING SERVICE AND SUPERB CUSTOMER SERVICE!!

[ Edited ]

Hey Ian,

Would you mind contacting me...........  I'm waiting a callback all day and it isn't happening!! Mobile number (removed for security)

 

Thanks

Melania Ferguson

Message 4 of 6 (1,259 Views)
Moderator (Retired)
Andy
Posts: 20,669
Registered: ‎25-11-2010

Re: AMAZING SERVICE AND SUPERB CUSTOMER SERVICE!!

Hi Melania,

 

I've removed your mobile number from your post for security reasons. Posting such details on an open forum may leave you open to spam calls and texts, something I'm sure you'd wish to avoid.

 

If you've replied to the email that was sent to you last night, then the team will be in touch with you as soon as they can.

 

Thanks

 

Andy

 

Moderator

eForum Team

Message 5 of 6 (1,251 Views)
Peer II
Dmcc89
Posts: 29
Registered: ‎09-09-2011

Re: AMAZING SERVICE AND SUPERB CUSTOMER SERVICE!!

Dont mean to hijack this thread but is it possible if you can get someone to call me Andy?

 

I have been waiting for a phone call and communication by email is getting nowhere unfortunatly

Message 6 of 6 (1,247 Views)