What is going on Vodafone, first its impossible to use your website without it timing out or crashing out. Then when you do finally get something that works, it doesn't work.
I reported back in October that you managed to take 2 payments from my account for a bill. As customer service spun a lie about a refund I had to do a charge back on my credit card. Come to Novembers bill and Im now being told I owe for Octobers bill as well as Novembers. NO I DON'T, you took 2 payments, I asked my Credit Card company to refund one of the payments, so you had your money.
So coming to Novembers bill, I see my bill is for £20.40, then I see a credit of £28.29 (the bill from the month before) and am being told its overdue. Even my balance is £7.80 in credit, yet I owe you money???????
Ok, i thought, better pay the amount owed, then chase up the problem afterwards. NO NOT AGAIN, you've taken 2 payments for the exact same amount again (£20.40). If anyone is making sense of all this, please, do tell!
Dare I listen to the web of lies from customer service about a refund being made, which won't be. Then do I go and do a charge back on my debit card, and end up in the same situation again next month. ARRGGGGGGHHHHHHHHHHHHHHHHHH!
Such a simple then, yet impossible with Vodafone!!!!!! Please somebody from Vodafone, sort this out!!!!!!!!!!!!!!!!!!!!!
Just how can my balance be overdue when im £7.80 in credit?
Hi rushal
Thank you for your posts and I am sorry for the frustration this has caused you.
Please accept my apologies for the delay in responding, we are a small team in huge demand and work on a first come first serve basis.
I would love to get this resolved for you and as this is an account specific query I have sent an email to the address you registered with on here, please complete and reply to this and we will be able to progress.
Hope to hear from you soon.
Many Thanks
DaveCD
eForum Team
