Pay monthly services

[tony4476]

Has anyone had any success contacting Vodafone regarding accessing on line accounts. Every time I attempt to access my account I get the message below. This has gone on for over a month. Even though I do not know what my invoice will be Vodafone and Vodafone are well aware that I cannot access my details they just keep taking money from my bank account. E-mails are ignored or occasionally replied with "its working" then ignored again. If you speak to anyone they suggest I go to my nearest Vodafone store. Five times today I explained I was in Kuwait but only when I was rude did the fool actually listen to me. He then kindly offered to call me back. At last I thought, service. But no, Vodafone has set my phone to divert directly to voicemail, two telephone calls to helpdesk proffered different advice to take the divert off, neither of which worked. 

So now I have a phone I cannot receive calls on and I have no idea what my next bill will be, but I do know Vodafone will be helping themselves to money very soon. 

I also know if they do help themselves to my money before resolving these issues the account will be closed.

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[Wayne]

Hi tony4476 and welcome to the eForum

Thanks for your post here. I’m sorry to hear that you are having problems with your online account. I appreciate how frustrating this must be for you.

We’ll need to have access to your account in order to resolve this for you so I’ll send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for and we’ll get back to you as soon as possible.

Thanks

Wayne

eForum Team

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[tony4476]

Will you send an e-mail during my life time I wonder, its been three days and no e-mail yet. If it ever does arrive how long will it take to resolve the problem, its been more than two months. Don't forget the account will be closed if you take money from my bank account without my permission.

[Trev]

Hi tony4476.

I'm sorry you've not received your email as yet.

Wayne did send it 3 days ago, and we were not aware you'd not received it, so we were awaiting your reply. I have got this resent for you again today, to your eForum registered email address. Please let me know if you've any issue in receiving this.

Regards

Trev

eForum Team

[jannette]

I am having exactly the same problem as tony4476 and cannot log into my account - I receive a message saying there are technical problems.

Can you help, please?

Jannette

[BenJ]

Hi janette

Welcome to the eForum!

We can help you with this. I have sent you an email so we can get your account details, if you can reply back with the details we need we will be in touch.

Thanks

BenJ
eForum Team 

[Fjam]

I have been having the same problem for months, Nobody at Vodafone seems to want to help. My main worry is that my bills are going up & up every month & I never get a bill to check

[synchro]

Ditto. Website is appalling, like their reception and customer service.

[cala1992]

i am also having this problem and have been for months, i am getting stupidly high phone bills and would like to be able to check my bills in advance so that i can make sure i have the right money in my bank at the right times, please sort this asap!! thanks

[cala1992]

i am also having this problem and have been for months, i am getting stupidly high phone bills and would like to be able to check my bills in advance so that i can make sure i have the right money in my bank at the right times, please sort this asap!! thanks

[Wayne · Accepted solution]

Hi Fjam, synchro and cala1992

Thanks for all of your posts here. I’m sorry to hear that you are having problems with your online account. I appreciate how frustrating this must be.

I’m going to send you all an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

eForum Team

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[tony4476]

They have finally resolved the issue for me after two months of ignored e-mails and phone calls. One, I had to post my complaint very publicly and Two. Again very publicly inform them I would take action if the accessed my bank account without my prior permission. They are not allowed to remove money without your permission so deny them permission to do so until they have resolved something that you are paying for. Vodafone used to be very good, now they are the same, if not worse than the others.

[biffo1963]

Tony,

Glad to hear you got sorted eventually !     For future reference, can you tell me how to temporarily deny companies access to my bank account without actually cancelling the DD ?   Not heard of that one before !

[tony4476]

Hi Biffo,

Just contact your Bank and tell them you are disputing the amount and they are not to release funds. Good luck

Tony

[kerryannthomson]

I cant access my account either.I received an email telling me my online bill was ready,but even when I click on the link of the email,Icannot log in!!I'v reset my password lots of times but still to no avail.Thats been for a few month now Iv not been able to view my bills,getting really fed up with it now!!

[theshao]

I'm unable to access my account, and have been for several months - just spent about 20 minutes on the phone to support wasting time deleting cookies and testing different browsers to no avail - any chance of some help?

[Kerrie69]

I too have been unable to login into my online account for what seems like months now... and i'm extremely annoyed that i tied into a new mobile contract for a further 2 years after spending over 20 years with Vodafone... I'm feeling the larger Vodafone have become... the worse the service has become. I'm all for saving the planet from excess waste and have been on the paperless billing system for a few years now but it is NO good if you cannot access your account details online to check how you are being billed and to find out the cause to higher bills than expected, if you cannot access the basic of information from the Vodafone website. I have tried dealing direct with the helpdesk today to be told that they can access my account no problems... even after they reset a new password for me... it still didn't help me - as I still couldn't get in as it keeps telling me that there is a problem and to try again later...!!! I'm losing the will to live people....

[Kerrie69]

I too have been unable to login into my online account for what seems like months now... and i'm extremely annoyed that i tied into a new mobile contract for a further 2 years after spending over 20 years with Vodafone... I'm feeling the larger Vodafone have become... the worse the service has become. I'm all for saving the planet from excess waste and have been on the paperless billing system for a few years now but it is NO good if you cannot access your account details online to check how you are being billed and to find out the cause to higher bills than expected, if you cannot access the basic of information from the Vodafone website. I have tried dealing direct with the helpdesk today to be told that they can access my account no problems... even after they reset a new password for me... it still didn't help me - as I still couldn't get in as it keeps telling me that there is a problem and to try again later...!!! I'm losing the will to live people....

[Lee]

Hey folks,

I've just sent you all an email so we can look to resolve this for you all.

Please reply with the requested details and we'll be in touch.

Cheers,

Lee

eForum Team

[CMPunk247]

I've been having the same problem and really quickly losing my patience with this GARBAGE network.

You are very very quick to send out the bills and ask for money from Customers but when it comes to customers needs you do CRAP ALL

[EssexJim]

I can get logged on OK. Where I am struggling is to see my usage in detail for the current period. Last month I over ran on my Mobile Internet and already used half of this months allowance with still 20 days to go. I want to see how I have used my data in the current period, but can't work out how.

[CarolineEast21]

Hi, I am new to Vodafone and was connected today. I have a sim only plan. I tried to register my account online but it asks me for my account number or pin when I try to register and I did not get any account details when the sim got delivered to me so i called customer care on 191 and I was given an account number, I filled in the rest of the information it asked of me but then got a message saying sorry your account cannot be accessed right now due to technical difficulties. I called customer care back and they told me to post a message on here. I need to get this sorted as I need to check my balance, and most importantly see if my new sim card has been registered yet. If money is taken out of my account and I still havent had this problem resolved I will be taking action against vodafone I would appreciate it if I could have some help from at least the web team at vodafone as the others seem to be giving no one any service! Can you help? Thanks