12-10-2011 02:46 PM
12-10-2011 03:06 PM
I don't know why but I'm not getting the emails, although I did get one from James a couple of days ago. I do have trouble recieving auto generated emails, so maybe that's the issue.
Luckily a short correspondance with James soon sorted the issue out and I can now log in to my account. Thanks to the both of you for the help.
All the best,
13-10-2011 02:24 PM
I am having the same problem. The problem seems to be that the account is registrered to 2 different telephone numbers only one of which is mine. Despite having told the customer services people about this they seem incapable of correcting the problem.
I have spoken to customer services five times. Each time they have told me that the problem has been sorted and that i simply need to re-register. I have followed their instructions but the problem remains. On the final occasion the representative reset my account whilst I was still on the phone. I asked her to stay on the line until I had re-registered. The problem remained and she promised to look into it and call me back within the hour. That was 6 days ago. I am still waiting.
Yesterday morning I sent an email to Vodafone asking them to look into the problem. They responded saying they would let me have a full response within 24 hours. 29 hours have passed. I am still waiting.
During one of my telephone calls with customer services I was curtly told that I had exceeded my monthly web allowance and that I would have to pay a penalty as a result. However, since getting the phone I have been unable to view how much of my allowance I have used. Had I known I would have reduced my usage or stopped using the phone altogether. I am now paying a monthly fee for a phone that i dare not use.
14-10-2011 10:53 AM
In my experience, the only way of getting anyone to do anything about these issues with online accounts is to 'go to the top'!
Vodafone customer service is a waste of time. I suggest you email Guy Laurence CEO Vodafone UK. He claims to be passionate about customer service so you can remind him of that and ask him to get things moving.
I did this and my problem was escalated to the Vodafone Directors' Office and finally something got done.
You can find his email address by Googling it. If I put it on here it mysteriously disappears within minutes... as does the phone number of the Directors' office if I post that too!!!
15-10-2011 07:04 PM
Can i get this solution emailed to me please?
Been a few months for me too, and now im wanting my upgrade and cannot get it due to the same original 'Technical Error'. So desperate for a new phone, so would really really appriciate a fast responce. Sent several Contact us mails, but have had nothing back in reply.
The guys on the Live Chat aren't helping, been waiting 20 mins to speak with someone and it keeps saying you will be waiting 0 minutes and 42 seconds.
I Really dont want to leave Vodafone, but im getting increasingly aggitated with not getting any help.
Thanks Very much.
16-10-2011 02:11 PM
I recently made an online billing account and went to log on the next day to say my password was incorrect, i attempted to change it and got the message;
There seems to be a problem with your account. Please try again or contact our help desk.
- Sorry, we're having a technical problem at the moment. Please try again in a few minutes.
So I left it for a while, then tried again only to get the same message, this has been happening every day since, I emailed customer support to get no reply..
17-10-2011 12:54 PM
I am having the same problem. I am coming up to the end of my contract, and am intrigued by the possibility of upgrading my phone. In order to do so, i'd need to log into my account. But i have the same issues as everyone else on this board.
A few years ago Vodafone would add insurance onto my account without notice, despite me calling and cancelling the product. I have avoided using Customer service for a long time, as i have to speak with half of India before my complaint / problem is "resolved".
Each time when enquiring about this issue, i was fobbed off with a "our technicians are working to resolve the problem sir" line.
This is simply not good enough, in any business the customer should always be number one priority. Yet there is nothing but money hungry greed going on behind the scenes, and i for one wish to no longer deal with this company once my contract has finished.
For the while, i wish to have my account reinstated as i wish to continue to monitor my bills.
Please also send me the phantom email that you have promised so many on the forum.
A Disgruntled customer.
17-10-2011 03:38 PM
Thanks for your posts. Has this been resolved yet?
I’ve sent all of you an email. If you can reply with the information I’ve asked for then we’ll be in touch to get this sorted for you.
If the email doesn’t come into your Inbox, it’s always worth checking your Junk Folder just in case it gets routed there.
17-10-2011 05:25 PM
Thank you for bringing this to our attention.
I have just sent the email again, please complete and reply to this.
I have sent this to the address that you registered with on here, could you also please check your filters as on the odd occasion we end up in the SPAM folder.
Hope to hear from you soon.
17-10-2011 06:15 PM
I've not got a problem getting access to my account I do have a problem actually getting my itemised bills though since July - Can someone just e-mail the pdf copies of these please. I'm not sure how I am supposed to get my bills going forwards though so am I going to have to do this every month?
17-10-2011 06:59 PM
18-10-2011 02:15 PM
Guys, can one of you forum moderators please e-mail me as well?
I am trying to register an account today. I sign in to My Account, click I'm a Pay Monthly customer, enter my mobile number and click submit. The website says "We are sorry, we are unable to send the security code due to system issues. Please try again after sometime and if still problem persists, please talk to our customer services."
Well - I've just tried to speak to your customer services team and had THE most unhelpful response of "Sorry, I don't know. Try it again later".
I need to do this to be able to register my SureSignal device. And I can't use my service at home without that thing, so PLEASE can you contact me about this TODAY.
18-10-2011 02:32 PM
Having been customer for years ive never been able to access my online account.
Cant reset passwords - email recovery - or get any joy from customer services.
What do i do so i dont have to be on hold for 30-40 mins.
Any advise most appreciated in advance