18-10-2011 07:30 PM
You have already posted this and it can be found here
Please refrain from posting around the same issue on multiple threads as this may be classed as spam which is against the eForum T&C's.
As soon as an advisor is available they will be along to help
18-10-2011 08:39 PM
Is there any chance of you changing my registered email to that in which i receive all of your contact emails??
18-10-2011 09:35 PM
I am also experiencing the same problems, I did manage to set up an additionally userid but alas, I need to access the main account userid to approve the additionally ueserid, any help would be appreciated.
19-10-2011 12:25 AM
can someone please tell me what is going on i can't access my online bills yet im still expected to pay them on time im fed up sending emails to customer services that get ignored im seriously considering canceling my contract with vodafone as this keeps happening its not right to expect customers to pay without seeing a bill first are we meant to just accept & pay the amount they say we owe without seeing any bills I for sure wont be & im at the stage where they can cut me off if they want im fed up with this now
19-10-2011 09:34 PM
Hey there, I've been absolutely baffled as to why I can't check my bill or upgrade my phone online... I'm on month 20 of my 24 month contract and when I reported it lost/stolen a month ago, I was eligible to upgrade it, but now it just takes me to a welcome screen instead...
I have not used the SIM for another phone either... What's the next step for me to ensure I can safely use it until the end of its contract?
19-10-2011 10:22 PM
vodafone have now put me on to incoming calls one day before my bill was due to be paid this is no way to treat customers i see from reading other posts on here im not the only one having this problem ive sent countless emails to customer services but each time i get a reply saying due to security reasons i need to supply more info ie my billing address as well as acc no so i supply this info & get another one back saying due to security reasons they need more info again this time they need my billing address inc postcode my acc no my date of birth my method of payment the no of subscriptions i have my phone no & three recently dialled numbers im not being funny but something is not right here i wont be giving any more info & if i cant access my bills soon or at least get a straight answer about whats going on im cancelling my contract becouse this is dodgy to say the least
20-10-2011 11:16 PM
I have no access to my account to check my bill for over six months and i have no way of upgrading my phone online which i am currently trying to do.
can anyone help?
21-10-2011 06:35 PM
I appreciate that however still no reply on either or any email sent to me. I dont understand why the service is so terrible. All i and so many others want by the sound of things, is to access my account online. Should be something displayed on the website explaining what the problem is etc and a way of sorting it out.
24-10-2011 10:54 AM
I am having the exact same problem, it has been happening for the past few months, my dad is able to go onto his perfectley fine but mine is having the same message come up. This is a big problem for me as I am eligible for early upgrade today and need to do so immediatley.
27-10-2011 12:25 PM
We were aware of this issue however, I have just tested the contact us form and everything seems to be working ok.
So we can get this resolved for you please can you follow the instructions in Martin's post and we will be able to take a look at your accounts.
If you have any feedback on how I have handled your query today, please complete our short feedback survey.
28-10-2011 08:55 PM
I having the same problem as user iwantblue, after filling the contact me form twice and getting a error message
"Error:The page you are trying to access is not available. Please contact the administrator for more details"
Please help as I not be able to access my account for over six months.
Look forward to your reply
31-10-2011 11:02 AM