Pay monthly services

[charnsta]

I am also having this problem. Any help would be greatly appreciated.

[tpage83]

Please can i be sent this email also as I am unable to access my account! Ive tried resetting password doesnt work, and i cannot get through on the phone ever.

Thanks

[Matt]

Hi tpage83

You have already posted this and it can be found here

Please refrain from posting around the same issue on multiple threads as this may be classed as spam which is against the eForum T&C's.

As soon as an advisor is available they will be along to help

Thanks
Matt
Moderator

[cueballharman]

For whatever reason im now having a problem access my full account. The reminder gets sent to an old email address i havent used for absolutely ages, rather than the email used to register with this site?! sounds odd i know.

Is there any chance of you changing my registered email to that in which i receive all of your contact emails??

[polywol]

Hi

I am also experiencing the same problems, I did manage to set up an additionally userid but alas, I need to access the main account userid to approve the additionally ueserid, any help would be appreciated.

[mccrazyfrog]

can someone please tell me what is going on i can't access my online bills yet im still expected to pay them on time im fed up sending emails to customer services that get ignored im seriously considering canceling my contract with vodafone as this keeps happening its not right to expect customers to pay without seeing a bill first are we meant to just accept & pay the amount they say we owe without seeing any bills I for sure wont be & im at the stage where they can cut me off if they want im fed up with this now

[Xelviar]

Hey there, I've been absolutely baffled as to why I can't check my bill or upgrade my phone online... I'm on month 20 of my 24 month contract and when I reported it lost/stolen a month ago, I was eligible to upgrade it, but now it just takes me to a welcome screen instead...

I have not used the SIM for another phone either...  What's the next step for me to ensure I can safely use it until the end of its contract?

[mccrazyfrog]

vodafone have now put me on to incoming calls one day before my bill was due to be paid this is no way to treat customers i see from reading other posts on here im not the only one having this problem ive sent countless emails to customer services but each time i get a reply saying due to security reasons i need to supply more info ie my billing address as well as acc no so i supply this info & get another one back saying due to security reasons they need more info again this time they need my billing address inc postcode  my acc no  my date of birth my method of payment the no of subscriptions i have my phone no & three recently dialled numbers im not being funny but something is not right here i wont be giving any more info & if i cant access my bills soon or at least get a straight answer about whats going on im cancelling my contract  becouse this is dodgy to say the least

[Chuckycarp]

Mods Mines sorted

[chrissw1]

I'm having the same problem.
I have no access to my account to check my bill for over six months and i have no way of upgrading my phone online which i am currently trying to do.

can anyone help?

Christine

[tpage83]

Thanks Matt.

I appreciate that however still no reply on either or any email sent to me. I dont understand why the service is so terrible. All i and so many others want by the sound of things, is to access my account online. Should be something displayed on the website explaining what the problem is etc and a way of sorting it out.

[Martin]

Hi Guys

The best way to get in touch is through the contact us page, in the subject line please enter EFT165 and we can get this sorted for you all.

Thanks

Martin

[trott3r]

I am also having a problem accessing my account to see a bill with same error in the original post.
I have transfered my PAYG number to pay monthly phone maybe that is the reason?

Thanks

[batesy80]

Im having a problem accessing my pay monthly account online as i also do not know my account number or pin.

Help ! please

[Katie1810]

I am having the exact same problem, it has been happening for the past few months, my dad is able to go onto his perfectley fine but mine is having the same message come up. This is a big problem for me as I am eligible for early upgrade today and need to do so immediatley. 

[iwantblue]

ANOTHER ONE HERE SAME PROBLEM ,

Soz caps, I'll try contact-us...

[iwantblue]

To make matters worse, contact-us fails with a red line across the screen telling me its not available, after filling it all out...TWICE!!!

[James]

Hi Guys,

We were aware of this issue however, I have just tested the contact us form and everything seems to be working ok.

So we can get this resolved for you please can you follow the instructions in Martin's post and we will be able to take a look at your accounts.

James

eForum Team

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[chrissw1]

I having the same problem as user iwantblue, after filling the contact me form twice and getting a error message

"Error:The page you are trying to access is not available. Please contact the administrator for more details"

Please help as I not be able to access my account for over six months.

Look forward to your reply

[James]

Hi chrissw1,

I must admit that this is a little strange however, I have sent you a quick email directly tot he address that you have used to register with us, please reply with your details and I will get one of the team to look into your online account issue.

James

eForum Team