04-11-2011 11:40 PM
I need to access my online account. I am registered for online billing but can't seem to access for love nor money. I sent a message to Vodafone on the website but they claim my number doesn't exist.
Please can you help?
06-11-2011 06:22 PM
I'm still waiting without full access a month on after the eforum team said they'd sort my online account......
08-11-2011 03:11 PM
I have taken a look in our email system for your details and contacted you all separately regarding your issues.
Luisa1981, I have emailed you directly, please can you get back to my email with the details requested then I will be able to assist you further.
paulfez, your issue should now be resolved, please check the email I have sent you for further instructions.
JohnnyRob, please can you try to log into your online account again and let me know if you are still having any issues as I believe that I have now resolved your issue.
Tattie, please can you try to log into your online account again and let me know if you are still having any issues as I believe that I have now resolved your issue.
JohnnyRob, we believe that we have found the missing user account, please can you try to register again using your mobile number and let me know if you get the same error message as before.
If you have any comments on how I have handled your query, please complete our short feedback survey.
09-11-2011 01:13 PM
It seems I'm having the same problem as all your other pay monthly customers. To gain access to my on line bills it asks me to give my account pin or account number. I have tried to give my pin which it does not accept and I have no idea of my account number. I simply get asked to email you, which I have done three months in a row without any reply whatsoever. Vodaphone of course still take my money out of my account but I have no idea how much as I cannot acces itt. I am very dissapointed in Vodaphones customer services and I am very sorry I ever started the pay monthy system.
This is my last try, If I do not receive any help I will simply block my payments, this has gone on too long.
I hope to hear from you soon
09-11-2011 04:26 PM
Many thanks in advance
12-11-2011 01:44 PM
Hi Tech Team,
I'm having the same issues where I cannot see itemised billing and I get the following message:
"Sorry, due to the high levels of registrations Vodafone Bill Centre is receiving it is taking a little longer to complete your registration. Please try again in a few minutes. The rest of My Account is available for you to use."
If someone could make contact with me to help resolve this it would be very much appreciated.
14-11-2011 02:33 PM - edited 14-11-2011 02:35 PM
Hello tech team
Please could I have one of them emails as well please. Thank you. Will this fix the remember me button as well?? smileywink:
many thanks in advance
14-11-2011 11:57 PM
Im trying to complete my online account (new voda customer) and its displaying this message
'Unfortunately, your request cannot be processed'
when I click on 'im a pay monthly customer'. Just wondering if you could help
15-11-2011 12:49 PM
I am trying to access MY OFFERS after logging into my account, I click on View Details and all the page does is fade black slightly??? i been trying for days, and its still the same! i have tried on different browers, this has to be the worst website ever, crashes, does not load, confusing, Its high time you fire the people that made it's rubbish, and has been for years. Why it's never been redesigned god knows, but I know students who could make better websites, beyond a joke, hire someone else!
I am consider if i should upgrade or not, I can on thursday!, (I have to search high and low just to find out when contracts end!!) can't just put it point blank on the screen when you log in! an idiot could make this site.
I know your going to reply with a I have sent you an email, and you want me to send the details I know how it works I would prefer not do that becuase it i never get responsed to, I much rather have a call in person from you, on why your website really sucks, and its all really on your end, so fix it soon, (knowing you won't do anything) but thanks
16-11-2011 03:02 PM - edited 16-11-2011 03:04 PM
Markymoo and welshsheep22 - I'm popping you an email so we can look to get this sorted.
jig12345 - We send the emails so we can confirm account details and DPA so that we can call customers, as the eForum registrations are not attached to your mobile accounts.
I'd like to get a better idea of what's happening here for you first, so can you confirm for me step by step exactly what you're doing and clicking, from the start of login forward, and the browsers you've tried with, including versions if possible. If there is an issue which we can duplicate on a test account, then we can get this raised, but if it just appears to affect your account, then we can get in touch and see why that's happening for you.
18-11-2011 10:47 AM
I've been having the same problem - I have been unable to login to my account for the past few months, I have sent several e-mails concerning this and have had 0 replies back. I have also phoned in but for the support team to tell me to delete cookies, etc.