Pay monthly services

[luisa1981]

Hi,liet

I need to access my online account. I am registered for online billing but can't seem to access for love nor money. I sent a message to Vodafone on the website but they claim my number doesn't exist.

Please can you help?

Many thanks

[paulfez]

Luisa1981 - Good luck with that, 6 months of emails to vodafone and i still cant access mine as they dont bother to reply to you, utterly disgraceful tbh

[JohnnyRob]

http://forum.vodafone.co.uk/t5/Pay-Monthly-Services/Account-Owner/m-p/875321/highlight/false#M32224

I'm still waiting without full access a month on after the eforum team said they'd sort my online account......

[Tattie]

I have not been able to access my online account for months now and I am now looking to login to access Vodafone VIP to look at buying festival tickets. Can someone please look into this for me?

[James]

Hi Guys,

I have taken a look in our email system for your details and contacted you all separately regarding your issues.

Luisa1981, I have emailed you directly, please can you get back to my email with the details requested then I will be able to assist you further.

paulfez, your issue should now be resolved, please check the email I have sent you for further instructions.

JohnnyRob, please can you try to log into your online account again and let me know if you are still having any issues as I believe that I have now resolved your issue.

Tattie, please can you try to log into your online account again and let me know if you are still having any issues as I believe that I have now resolved your issue.

JohnnyRob, we believe that we have found the missing user account, please can you try to register again using your mobile number and let me know if you get the same error message as before.

James

If you have any comments on how I have handled your query, please complete our short feedback survey.

[robert23]

i am recieving the same error message when i attempt to login my online account! would appreciate any help on this issue as i would like to upgrade my phone!!

thanks

robert

[kaioxygen]

It seems I'm having the same problem as all your other pay monthly customers. To gain access to my on line bills it asks me to give my account pin or account number. I have tried to give my pin which it does not accept and I have no idea of my account number. I simply get asked to email you, which I have done three months in a row without any reply whatsoever. Vodaphone of course still take my money out of my account but I have no idea how much as I cannot acces itt. I am very dissapointed in Vodaphones customer services and I am very sorry I ever started the pay monthy system.

This is my last try, If I do not receive any help I will simply block my payments, this has gone on too long.

I hope to hear from you soon

[MrZeno]

I am expediting the same problem since yesterday. I have phoned up and been told my account is fine and that it's just a technical problem. I am wanting to upgrade my phone and tariff so some help to enable me to login and do so will be greatly received, and due to the fact I have just taken another contract with you for my iPad I will not think twice about putting my payments on hold.

Many thanks in advance

Bex

[linda58]

i have been trying to login to my account as i forgot my details i put my number in and i get told its not a uk number

[sophwrl]

I also can't access my online account, would you be able to help please?

[Wayne]

Hi everyone

Reply to the email I have just sent you and we’ll get this information for you/resolve the issue you are having.

Thanks

Wayne

eForum Team

[linda58]

thanks to wayne and james i can now login to my account 

[jarjar]

Hi Tech Team,

I'm having the same issues where I cannot see itemised billing and I get the following message:

"Sorry, due to the high levels of registrations Vodafone Bill Centre is receiving it is taking a little longer to complete your registration. Please try again in a few minutes. The rest of My Account is available for you to use."

If someone could make contact with me to help resolve this it would be very much appreciated.

Thanks

[James]

Hi jarjar,

An email is on its way to you now, please reply with your details and I will be able to take a look at this for you.

James

[markymoo]

Hello tech team

Please could I have one of them emails as well please. Thank you. Will this fix the remember me button as well?? smileywink:

many thanks in advance

[welshsheep22]

Hey,

Im trying to complete my online account (new voda customer) and its displaying this message

'Unfortunately, your request cannot be processed'

when I click on 'im a pay monthly customer'. Just wondering if you could help

[markymoo]

you might have to wait 2-3 days for a reply i dont think they check this site daily

[jig12345]

I am trying to access MY OFFERS after logging into my account, I click on View Details and all the page does is fade black slightly??? i been trying for days, and its still the same! i have tried on different browers, this has to be the worst website ever, crashes, does not load, confusing, Its high time you fire the people that made it's rubbish, and has been for years. Why it's never been redesigned god knows, but I know students who could make better websites, beyond a joke, hire someone else!

I am consider if i should upgrade or not, I can on thursday!, (I have to search high and low just to find out when contracts end!!) can't just put it point blank on the screen when you log in! an idiot could make this site.

I know your going to reply with a I have sent you an email, and you want me to send the details I know how it works I would prefer not do that becuase it i never get responsed to, I much rather have a call in person from you, on why your website really sucks, and its all really on your end, so fix it soon, (knowing you won't do anything) but thanks 

[Dave]

Hi guys,

Markymoo and welshsheep22 - I'm popping you an email so we can look to get this sorted.

jig12345 - We send the emails so we can confirm account details and DPA so that we can call customers, as the eForum registrations are not attached to your mobile accounts.

I'd like to get a better idea of what's happening here for you first, so can you confirm for me step by step exactly what you're doing and clicking, from the start of login forward, and the browsers you've tried with, including versions if possible. If there is an issue which we can duplicate on a test account, then we can get this raised, but if it just appears to affect your account, then we can get in touch and see why that's happening for you.

Dave

[Saira]

Hi,

I've been having the same problem - I have been unable to login to my account for the past few months, I have sent several e-mails concerning this and have had 0 replies back. I have also phoned in but for the support team to tell me to delete cookies, etc.

Thanks.