Pay monthly services

[Pandora]

Hi,

I am having trouble using my online account. I get this message when i log in.

Hide this panel Your online account administrator hasn't approved your request to access your online Vodafone account. Until you are approved you will have limited access to online services.

I have recently got another vodafone contract but when I log on it is bringing up both my telephone numbers but not letting me access either account.

Can anyone help?

[Evebunny1]

Hi I have the same problem. I have spoke with Vodafone and they have said the will delete old one and I can then re register and start again. This has not worked and it's still saying same thing- says it has sent a reminder to the administrator, this is an old email address which I have not used for ten years and so I cannot access it. I was able to access my Vodafone online account right up until 2 months ago and suddenly now it says I need approval from administrator.... I am the only one!! I need to access my bills and account urgently. As is also says I jcannot upgrade unless online. Please someone help, thank you

[Lee]

Hi folks,

Thanks for your posts.

This error normally occurs if you already have a username attached to the mobile number. When we delete the account you're supposed to be advised to register again with a username you've not used before.

I've sent you both an email so we can resolve this. Please reply with the requested information and we'll be with you as soon as we can.

Cheers,

Lee

[Cutiesnowgirl]

I have the same problem please do the same for me.

Thanks

[Dave]

Hi cutiesnowgirl,

I'm logging posts for us to work and notice you've posted this on this thread already.

As such, we'll respond for you on that one so it's all in one place. One of the team will be with you as soon as possible.

Dave

[garethglyn]

I'm having the selfsame problem, and have had it several times over the past few years. Every time it's been corrected, the fault reappears, and I then usually have a long exchange of emails with Vodafone Customer Services to try and resolve it. I'm in the middle of the latest exchange now.

I was asked to re-register, but the following happened:

I get a ‘Welcome [my name]’ screen, which all looks OK – it has my plan in the top left-hand corner, and other clickable links such as ‘my settings’ and ‘my details’. But if I click on ‘View bills’, I get this message:

Sorry - you can't access this link

Because you haven't yet been approved by the account administrator , this is one of the links you can't access. Once you're approved, you'll have full access to My Account.

I am the Administrator of this account, and I never get a message asking me to approve anything! So I can't proceed.

The automated email that came as part of the re-registration process is the same one as I’ve received on many occasions. Here it is:

Thanks for requesting access to My account. We're just waiting for , your account administrator to approve you. We've sent them an email so it shouldn't take too long. It just means you don't yet have full access to everything in My account.

The crucial part of this message is what appears to be a missing name. I think it ought to read ‘We’re just waiting for [my name], your account administrator......’ or something similar - not a gap followed by a comma.

I'm thinking that my account doesn't have an administrator connected to it (though of course there has been in the past).  But then I don't know how these things work.

I've passed on all the above observations to the guys sending me the emails, Dheeraj and Jayesh (removed surnames for security)

[Dave]

Hi GarethGlyn,

I'm sorry to hear this keeps recurring. Has the administrator name been missing every time, or just this time?

I'm glad to see that someone is looking into this for you at the moment, but should this not see things resolved, please let us know and we'll pick up the baton for you.

Dave

[garethglyn]

I'm afraid I can't find the corresponding messages from previous encounters, but I'll certainly get back to the forum if I get no joy with the current exchanges.

[garethglyn]

I received a new message from Customer Services, guiding me through the process of re-registering, in which they also suggested I try a different machine, and/or a different browser. 

I did just that, and seemed to be getting close to it when the system confirmed me as an administrator – here’s the relevant part of the email I received:

Dear Mr [My Name],

As the My account administrator for your Vodafone account, you're the one who needs to approve any users who want to register. These users have recently asked for access to My account. Please approve them as soon as you can.

  Approve

Mr [My Name]

But when I click ‘Approve’ I get sent to a page which states:

Your online account administrator hasn't approved your request to access your online Vodafone account. Until you are approved you will have limited access to online services.

So I’m still in the same dilemma as I was when I first notified Vodafone of the problem. The system doesn’t seem to be able to differentiate between me, the User and me, the Administrator, so I never get to be able to access my bills.

Gareth

[garethglyn]

Update - following a further email to Customer Services, the problem has now been solved. Hurrah.

[Andy]

Hi garethglyn,

Thanks for your update. It's great to hear that your online account issue has been resolved

Should you have any questions in the future, you know where we are.

Thanks

Andy

[witto90]

i cant access anything in my account as it says i need to verify my account but im the only administrator ive sent numerous emails and still havent got no reply vodafone customer service are ######!! can anyone help?

[Lee]

Hi witto90,

Thanks for your post. Of course we can help

This normally happens if you've got more than one username registered against your number

So we can help I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

In the meantime please have a think about any possible usernames you might have used to register previously.

Cheers,

Lee

[kbkbkbkb8]

i have the same problem can u pm me?

[Dave]

Hi kbkbkbkb8,

I'll pop you a PM now.

Dave

[jwillis]

Hi

I've been having the same problem since October 2012. I've called 191 countless times and been given a different explanation each time.

I have an iPhone and iPad linked to the same account, which I assume is the problem. The account has been deleted and reset many times, but I get the same message about account admin each time.

I've just been on the phone to customer services for 40 minutes and whilst the operator was trying to be helpful he had no idea how to fix the problem and apparently neither did the IT team he was liaising with.

I haven't seen an bill since October when I updated my contract, apparently backdated bills cannot be sent by email. At this rate I will complete a whole contract without seeing details of the service I am paying for.

Please can someone help me, I am not happy to pay my next direct debit without having this resolved.

Kind regards

Jenny

[PaulE]

Hi Jenny, 

We can help you with this - we'll need to access your account though so I've sent you a PM with instructions on how to contact the team, follow these and we'll be in touch as soon as we can.

You can find your PM inbox here

Paul