12-03-2012 10:58 AM
Been a customer with Vodafone for probably 10 years now if not more. Currently got 3 lines and wanted a 4th. Yes I've started to forget to pay the bill on time recently but non of the phones are mine but my wife and kids and non of them told me they were getting the messages. I've been busy with work and other commitments and they thought I'd be on top of it, but I wasn't. Now I have to make 3 payments before I can add a line. Dont think so Vodafone. Going to get 4th line with another provider and then move the others as they expire. Thought loyalty would have counted for something.
12-03-2012 04:55 PM
Vodafone require 3 continous months of 'on time' payments before they will allow you to add an additional line.
Each time you miss/make a late payment this 3month time would be reset.
I don't think this is an unreasonably policy as you appear to make out, Any other network is going to be the same.
The simplest and easiest way to pay your bills is via Direct Debit. Paying in this way would ensure the ills are always payed on time and avoid any issues like the one you are having.
For more details about payment methods check out the help center
13-03-2012 11:13 AM
I understand you point of view however the credit control where I work will apply some logic to the proceedings. Longevity of the account will carry weight as will the fact that the payment has been received albeit slightly late and no debt collection services have been used. So whilst I accept the policy what annoys me is that the robust stance applied to it. Do I receive anything for my long service with Vodafone? The answer is no as someone I know got a better deal than me a few years back having only been a customer of Vodafone for 2 years compared to my 8. He had 1 line, I had 3. Maybe there is some explanation for that but it just seems to me that I pay my £1200+ a year for all these years and treated like the guy who joined 6 months ago and hasnt paid. So I understand your explanation and defense of the policy I think I would have liked an attempt at some flexibility. How about offering me to pay 3 months standard bills to resolve the situation. I might not have done it but it could have been an option for Vodafone to resolve. At the end of the day I know I'm in the wrong but I dont feel like much was done to help.