28-11-2011 03:44 PM
Hey there. So after trying 4 times to pay my bill (my phone has been restricted) I am unable to as the automated payment service is down. I then call to do it in person and thanks to the good 'ole data protection act I cannot do this as the phone is registered to my husband. Without access to my phone I cannot ask my husband to sort this out for me so it's one horrible vicious circle
I was able to use my landline to call vodafone but thanks to sky messing up today of all days, my landline is now down too.
I had registered with /myaccount but I've forgotten the details I used!! :'(
The joys!! Any idea of what I can do to pay this bill??
30-11-2011 03:07 PM - edited 30-11-2011 03:12 PM
I’m sorry to see that you have had so many issues trying to make a payment for your bill.
I must admit that it is strange that you couldn’t make a payment on the account for data protection as you should be able to make a payment we simply would not be able to confirm any details on the account such as how much the bill is.
That said, as the account has been restricted this will also restrict your online account.
Unfortunately as you aren’t the account holder or have authorisation on the account the next best thing would be to pop into your local Vodafone store who will be able to take a card payment on the account however, as before they wouldn’t be able to confirm any details about the account due to data protection.
I would give this a go and let me know how you get on.