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[neilalexander]

I've been trying to log onto BT Openzone from my Vodafone Galaxy Nexus without any luck.

Firstly I do have BT Openzone on my account, and my vodafone.co.uk login works fine. So I connect to the Openzone hotspot, select Vodafone UK from the roaming partners and get a Vodafone login screen. I enter the same user name and password as my account, and they are rejected. I phoned 191 and they reset my password - still no luck with the new one. I get told my user name or password is still incorrect.

I also thought that the My Vodafone app was supposed to authenticate me automatically on Openzone spots, which doesn't work either.

I have been advised by the Twitter team to post here. How can this be so complicated? Is it possible for someone from tech support to investigate? My username is 'neilalexander'.

Thanks in advance.

[Dave]

Hi neilalexander,

BT have two types of Wi-Fi hotspots - Bt Openzone and BT-FON. The allowance is specifically for the first of these. So we can check this is the right type of hotspot, can you just check the BT Openzone hotspot map for me? You can use the checkboxes just above the map to filter down the hotspots to the correct ones.

If this is correct, are you able to try an alternate hotspot, just to rule out any location-specific issue for me?

I'm confident we can get to the bottom of this for you - these questions will either resolve things or rule out an area for investigation.

Dave

[neilalexander]

Hi Dave,

It was definitely a BT Openzone hotspot, as I was able to reach the Vodafone partner login page without any problem (as opposed to being presented with a BT FON login portal). I've tried this on multiple BT Openzone spots including McDonalds, Starbucks and other stores. The login problem persists on all of them with the Vodafone page rejecting my username and password, despite being reset twice.

It seems more to be an account problem.

[Tony Doherty]

Neil,

I too get the same problems regularly - reach the Vodafone login screen only to have my login details rejected.

Vodafone Customer service fobbed me off with the same explanation as above and then tried to tell me that my log in details were wrong.

To add insult to injury, calling the 191 service to complain depleted my remaining inclusive minutes as confirmed by my bill downloaded statement despite confirmation that this should not happen.

A frustrating and chaotic company to deal with - staffed by too many overconfident support staff who argue the toss despite having little experience of the shortcomings of the service.

[Wayne]

Hi neilalexander and Tony Doherty,

Thanks for your posts here. You can still get the Vodafone Login page even when using a hotspot that isn’t one of the registered ones.

Can you check on the link that Dave has provided to ensure that you are definitely using one of the BT Openzone hotspots as noted by the BT Openzone, red logo?

If you are then we’ll need to take a look at your account to ensure everything is set up correctly. I’ll send you a private message with all the information you’ll need to get in touch with us.

You can find your PM inbox here

Thanks

Wayne

[toblerone1984]

I have exactly the same problem!! Couldn't connect in Edinburgh and can't connect in Fareham. I've spoken to several members of staff who have sent me links (that don't work), told me I'm not registered and then only seem to talk about the myvodafone account which I'd definitely have registered for and can log in to. I also have the myvodafone app which is crap. When I'm near the BT open zone near my work it tries to connect, tries to obtain an IP address, then clicks back to saved, then connecting, the obtaining IP address etc etc. I've never even got to the Vodafone login page. I've had a BT one come up in Edinburgh but my login didn't work. Also, surely we are going to know the difference between open zone and fon cos the SSIDs appear as BT-openzone or BT-fon!?!?!?

[neilalexander]

Well I'm disappointed to report that all this time later, I still can't get BT Openzone working. I've verified that I definitely am using proper BT Openzone hotspots, not BT FON, and still can't log in because my details continue to be rejected. I don't know how many times I need to talk to support about this before they find someone who will actually figure out what's wrong.

When I was previously with O2 with BT Openzone on my contract (note that I said BT Openzone, not O2 WiFi), the logon to hotspots was automatic. You registered your phone's WiFi MAC address with the O2/BT Openzone service and after that it was seamless. Never ever needed to log in after that, it just handed over onto BT Openzone automatically. Why the hell Vodafone can't do the same and save it's customers the hassle of rejected logins and the completely useless My Vodafone app I have no idea.

[Dave]

Hi guys,

toblerone1984 - As you mentioned the question of whether you were registered, I'll pop you a PM so we can check this is fully activated.

--------------------------------

neilalexander - Have you followed the directions in Wayne's PM? If you can, we'll be able to take a closer look for you at why this is not working on your account.

Dave

[neilalexander]

Hi Dave,

I followed these instructions and emailed support quite some time ago.

[James]

Hi neilalexander,

Thank you for getting back to us.

I have taken a look at our email system using the address that you have used to register with us and unfortunately I can’t find any email history or details using that address.

So that we can look at your issue in more detail I have sent you a new PM with a different address to contact us on, please follow these instructions so one of our team can pick this up for you.

You can find your PM inbox here.

James