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[Nbaxter-89]

I lost my phone nearly 4 weeks ago now and I am having problems with vodafone getting all the information I need to allow my insurers to replace my phone.

I require proof of purchase, proof of exchange, proof of blacklisting - I have been on the phone to vodafone numerous times and no one seems to be able to help me with something so simple (I'm sure people need this information on a daily basis so don't understand why it is so difficult.)

Has anyone had the same kind of problems with the customer service?

[bertyb]

I think this does seem to be a repeat issue, to be honest , it is reasonable information, however its an issue that comes with having 3rd party insurance who demand information that they need, if it was Vodafone insurance it is quite seamless as they can see that information.

Have you tried emailing ? As this should go to an email / correspondence team, failing which if you wait for one of the guys who run the forum to come along, they can help you out

[Nbaxter-89]

I noticed going further into the forum that there seems to be the same issue with other people. I've been promised two call backs from the same person who the first time said computer had crashed so they would ring me back and the second time apparently customer service team are unable to give me proof of purchase and I need to speak to the sales response team (but they don't know the number)

I've also emailed them and the staff are clearly so incompetent they sent me all the wrong information, didn't even put my imei number, make and model on the email which is the most important part!!

I am so frustrated I have been paying my bill when I don't even have a phone and there seems to be no light at the end of the tunnel.

[Simon]

Hi Nbaxter-89

Thanks for your post. My team can provide you with a proof of purchase and proof of blacklisting. In terms of proof of exchange, you'll just need to notify us in your e-mail exactly what information the insurance company require regarding this and we'll work towards a resolution on this for you.

I've sent a private message with details of how to contact the eForum team directly. You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon