27-04-2012 09:17 PM
29-04-2012 11:18 AM
30-04-2012 09:40 AM
Hi Oldgits and welcome to the eForum
Thanks for your post here. I’m sorry to hear about the problems you have been having. I appreciate how frustrating this must be for you.
I’m also sorry about the wait you have had to get a response from us. We’re in very high demand at the moment and couple that with coming off the weekend, we’re taking a little longer to respond than what we would normally want/expect.
So that we can sort this for you I’m going to send you a private message over that explains exactly how you can get in touch with us.
You can find your PM inbox here
02-05-2012 09:20 PM
02-05-2012 09:27 PM
Thanks for your post.
I've checked the email queues for anything that's come in from your registered eForum address and you've not contacted our team directly using the code in the PM. We've worked all our email up to this morning so if you'd have followed the instructions and sent the code in the subject line, I expect you'd have been dealt with by now.
Because the code wasn't used, the email was never routed into our team.
When will you be available for a call tomorrow?
03-05-2012 08:21 PM
Thanks for your time on the phone just now.
Let me know by replying to my email how we get on.
I'd appreciate your thoughts on how I've handled your query - eForum Survey
07-06-2012 09:33 PM
Would Lee or anyone please call me and rid me of this problem once and for all.
11-06-2012 10:35 AM
Thanks for the update. I'm sorry to see this is still an issue on your line despite Lee's previous efforts. Of course we'll be only too happy to check your Family group again. If you could email my team using the instructions I've sent via Private Message, we'll get in touch as soon as we can.
You can find your PM inbox here.
28-12-2012 10:32 PM
29-12-2012 06:49 PM
That definitely shouldn’t be happening. So that we can see what’s going on, I’ve just sent you a PM.
You can find your PM inbox here. If you can’t access this link, please ensure that the box next to “Turn on private messages” is ticked on this page, and let us know if you need any further assistance.
Follow the details in the PM and we’ll be in touch as soon as we can.