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[Defiant1337]

I've been getting charge for "Premuim" texts even though I was told these feature had been block so I wouldn't be robbed anymore however this clearly isn't the case.

Wed Feb 08 16:39               Text Info Service             1 text                1.250

Wed Feb 08 16:39               Premium Text Msg          1 text                0.100

Wed Feb 08 16:38               Text Info Service             1 text                1.250

Wed Feb 08 16:35               Text Info Service             1 text                1.250

Wed Feb 01 19:11               Text Info Service             1 text                1.250

Wed Feb 01 19:11               Text Info Service             1 text                1.250

Wed Feb 01 19:11               Text Info Service             1 text                1.250

Wed Feb 01 19:11               Text Info Service             1 text                1.250

I phoned Vodafone before and explained everything to a women only or the line to go dead but got a text later saying it was Twitter.  Twitter clearly state they don't charge for texts though so I need Voda to either fix this or involve other third parties regarding these thiefts 

[_365_]

The fact they are a week apart would suggest it's a subscription to something...and they will come through again on Wed next week. I assume the 10p one last week was a response from you to one? 

Sure i read somewhere that it can take 30 days for some 3rd parties to "act" upon a STOP command...

[Defiant1337]

I've done the STOP, I don't know why though because I don't know who they are and Vodafone has already told be once they were barred on my account after the last time I was robbed

[_365_]

Does it not give an indication on the message body who it is from?

[Defiant1337]

Nope, what you see is what I see.  It seems when Vodafone allow people to rob you they don't wont you to know who by

[Defiant1337]

See they can't even be ***** to answer this, its dayllight robbery.  Just wait till I cancel my DD I'm sure you'll want to sort this out then!

[DaveCD]

Hi Defiant1337

Thank you for your posts as it is great to see you here.

I can assure you that we would love to assist you with your query and your original post has been logged to work, however we do work on a first come first serve basis and will be with you as soon as we can.

Many Thanks

DaveCD

eForum Team

[biffo1963]

"See they can't even be ***** to answer this, its dayllight robbery.  Just wait till I cancel my DD I'm sure you'll want to sort this out then!"

You shouldn't come on here if you want an immediate reply, only 191 will give you that.  Problems posted on this forum usually take a number of days to sort out, but sorted out they generally are.

If you canc

[Defiant1337]

biffo1963 if you read my first post you'd see I did contact them.  I've also took it further with a complaint and will be contacting the police if this isn't sorted by Tuesday at the latest because I don't like being robbed.  My main reason for posting here is to highlight the lack of interest by Vodafone who allow this!

[DaveCD]

Hi Defiant1337

Thank you for your posts.

We answer all queries that are posted on the forum and take a very keen interest in all queries and issues, I understand you are frustrated and we will assist you when we can.

Many Thanks

DaveCD

eForum Team

[Defiant1337]

Don't worry don't expect you guys to do anything, you never have.  I've already explained why I posted here, to warn others of what you do or don't do should!

[DaveCD]

Hi Defiant137

Thank you for your posts and I am sorry you have little faith.

I have sent you a Private Message so we can start investigating this for you, just simply follow the instructions and once we have your response we will be able to progress.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[Defiant1337]

You've referred me to the online contact us which again proves the forum is a waste of time.  Please don't worry about it I've gone further than that because this isn't the first time Vodafone has allowed third parties to thieve from me and if it isn't sorted this time I'm involving the police

[DaveCD]

Hi Defiant1337

I am sorry to see you are having difficulties with our Private Messaging service, if you take another look the third paragraph also provides an alternative method of reaching us directly. 

Many Thanks

DaveCD

eForum Team