26-04-2012 06:53 PM
Can anyone help?
I've returned a handset back to vodafone via the store but it appears that it got lost from the store to the warehouse.
I've now been billed for two contracts (I already have one contract with yourselves) and even though I have a receipt stating that the store recieved my phone, no one seems to be able to cancel my second contract.....even though this was promised on the when speaking to several call centre persons twice.....
Im at my wits end now as I've spent over two hours getting passed from pillar to post with people saying that the bill will be sorted but the opposite seems to have happened.
27-04-2012 12:57 PM
Thank you for your post and a very warm welcome to the eForum.
I am sorry to read of your poor experience and would love to turn this around for you, so I can assist you further I have sent you a Private Message to follow and once we have your response we will be in touch as soon as we can.
You can find your PM inbox here.