22-06-2012 11:27 AM
Hi, I 've recently exchanged a few emails with vodafone support about changing my email address. I have changed this in the portal (which produced an internal error so I had to email support for it to be done) but my billing notifications are still going to the wrong address. I've emailed support again who, instead of fixing it, are telling me to delete my whole account and start again. I've asked for the case to be passed to a supervisor / manager and my request has been ignored with them insisting I give them permission to delete my account. I don't believe this is the only solution and if it is then there is a big problem with functionality in the customer account section. Can someone who doesn't want to delete my account please help. Thanks.
22-06-2012 11:53 AM
23-06-2012 11:20 AM
You don’t need to worry as we don’t need to delete the online account for this but simply update the registration and your account.
So that we can do this I have sent you a quick PM, please follow the instructions on the PM and one of our team will be able to pick this up for you.
You can find your PM inbox here.
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