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[Charchar_smith]

Hi I am having the same problem at the moment I cannot answer these calls from 0808 099 6746 I tried to ring back once but it's an automated message I'm getting about nearly 6 calls a day ! Which there is no need clearly if there trying to sell things I would come to you if I wanted something How do I stop these calls? Many thanks Charlotte

[shrewd]

just got a call from this number also , but when i went to answer it the call went dead.
i believe i am near the end of my contract so would be very grateful if someone could contact me back again with what offers are available. thanks.

[Lee]

Hey guys,

Many thanks for your posts.

I've sent you both a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

In terms of the line being dead; this is normally not the case as the calls, I expect, are being made by a dialler system and when the call connects the system is trying to route you to an available advisor. But that's another story! 

Send us your details and we'll be in touch

Cheers,

Lee

[sbj143]

Hi,

I jusr missed a call from this number. I suppose they were calling to give me the details of my upgrade.

Can someone give me a call gain so that I can upgrade my phone?

My Number: On Request

[Lee]

Hey sbj143,

Thanks for your post.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can to discuss your upgrade.

Cheers,

Lee

[gt37]

I have been getting calls from the above number 2 or 3 times a day, as i am deaf i cannot answer the phone, i logged it with customer services via e mail who replied as below:

Thanks for your email to Vodafone customer services.

I would like to inform you that these are the marketing calls from our side to inform you about the new offers available. I understand that there is no need for these calls to you. I have cancelled the marketing preferences from my side on your account.

So, you will not be receiving any marketing calls from our side.

That e mail was sent at 1632 yesterday 22/03/12, by 1800 i had received another call, today again 2 calls. How do i stop this number ringing me, as its really annoying. I have tried to stop it, but being deaf its hard work.

Any help would be appreciated.

Thanks

[Dmcc89]

If they are running off a 'dialer' then the data may not be yet updated :/ hopefully one of the guys here can push it through faster so you aren't bothered any more.

[_365_]

Hi,

As with removing your numbers from any marketing preferences, there is a delay in it taking full effect...not sure what vodafone quote - its can be up to between 1-7 days with most places - so they should stop soon

[gt37]

Cheers for the replies. Not sure what they want, shame they can't just send me a letter with why they were ringing me.

[Dmcc89]

Additional services, additional connections... could be anything really. They will want to speak with you in person to jazz it up of course, if the calls aren't stopped within a week, try and get a moderator here to sort it out for you.

[gt37]

I e mailed Vodafone again, still getting the calls, here's the reply

Hello David,

Thank you for contacting Vodafone Customer Services regarding marketing calls.

I have reviewed your account and see the marketing preference service has been deactivated, and it might take minimum 30 days to update.

Please rest assured, you will not be receiving the calls after 30 days.

I will really appreciate your patience and understanding in this matter.

30 days is a disgrace, I am getting the calls twice a day, why don't people give up. If I wasn't deaf I'd answer the phone and tell them to go away politely. Not happy at all. 

If anybody on here can help stop the calls let me know

Cheers.

[Dave]

Hi gt37,

I'll pop you a PM so we can see what we can do to get tis pushed through for you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[trix]

i've been getting calls from this number repeatedly this week, usually while i'm at work & can not answer. Whoever it was rang again this afternoon & when I answered the line was silent for a few seconds and then cut off with no explanation of who was calling or why the call was terminated.

I presume this is someone ringing me up to give me offers for being such a long standing customer, most likely the same offers which someone wasted my time with before. For reference offers that involve me spending more money, that I have repeatedly said I am not interested in, are not offers for being a long standing customer in my book, perhaps if you were to offer me money off my contract and fulfil simple requests and promises then I would begin feel like a valued long standing customer.

I believe silent calls are an offence for the purpose of causing annoyance and inconvenience, maybe vodafone would like to bear this in mind and review their adherence OFCOM policies.

[James]

Hi trix,

We do adhere to Ofcom guidelines in regards to calls made by our outbound teams which is why we do offer customers the opportunity to opt out of these calls.

If you wish to opt out of the calls, please follow the instructions on the PM that I have sent you and our team will be able to pick this up and do the rest for you.

You can find your PM inbox here.

James

[Azero]

I had couple missed callls frm 08080996764 on one of second lines. I have informed Vodafone to call only on my main number, despite this they keep calling my other number. I have been a happy customer for over 11 years but since Jan this year I have endless issues with Vodafone that have now considering moving as my five lines come up for renewal. Azero

[ds5743]

Keep getting a calls from 0808996746 which is shown as a Vodafone number. Why don't they leave a message, I am not due an upgrade. How do you stop the calls or get them to e-mail?

[eightiesfan]

when you do answer there's rarely anyone on the other side either...

[TerryCTR]

I keep getting these calls daily myself, I wasn't given any option to opt out from anything when I took the contract out a month ago and it's really starting to get on my nerves that every day I get this bloody call.

How can I stop it

[gt37]

The calls have stopped, yippeee, thanks for help guys.

[Lee]

Hey guys,

Thanks for your posts.

The calls are made from a dialler which means when you pick up the call, the dialler will route it to the next available advisor so on occasion you will have a delay of 2 or 3 seconds before the dialler finds the advisor.

I've sent you all a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee