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Rank 3: Occasional Poster
pazoruk
Posts: 48
Registered: ‎06-05-2010
Accepted Solution

Can I return a phone/contact at a local store?

Hi its a long story but i got a new phone/contract on friday lets say im not happy with the phone or way i have been treated. Can i take this phone which i orderd over the phone (upgrade) and take it to my local vodafone shop and cancel my contract ?

 

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Rank 49: Master III
AnnS
Posts: 12,090
Registered: ‎25-03-2008

Re: Can I return a phone/contact at a local store?

[ Edited ]

The phone will have to go back the same way as it came.  If the phone was delivered by courier to your home address, you will have to contact sales who will arrange for a courier to collect the phone.

 

As soon as the phone is received back from where it was despatched and marked as received, your account will be adjusted.

Ann
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Moderator (Retired)
Martin
Posts: 5,687
Registered: ‎30-11-2009

Re: Can I return a phone/contact at a local store?

Hi pazoruk

I do hope that everything is ok and that you don't need to return the handset or cancel your contract.

If you do need to do this, if you call 191 from the mobile phne or 08700 191 191 froma landline you will be able to get through to the returns team.

If there is anything that you need some help about with the phone please let us know :smileyvery-happy:

Martin
eForum Team
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Rank 1: Guest
Beccagell2012
Posts: 1
Registered: ‎03-08-2013

Re: Can I return a phone/contact at a local store?

I ordered an iPhone 5 online can I return it to a store
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Rank 49: Master III
AnnS
Posts: 12,090
Registered: ‎25-03-2008

Re: Can I return a phone/contact at a local store?


Beccagell2012 wrote:
I ordered an iPhone 5 online can I return it to a store

Unfortunately not.  The phone has to go back the same way as it came.

 

You should have return information with the delivery.

Ann
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