21-10-2011 07:28 PM
For weeks I have tried to log into my account online and every time I try I get a message which says 'sorry there seems to be a problem with your account' or 'we are experiencing technical difficulties please try again in a few minutes'. I have also sent an email enquiry about this issue but am yet to have a reply.
Please can this issue be looked into as I am keen to upgrade my phone.
26-10-2011 05:14 PM
My apologies for the delay in getting back to you.
I can see from our email system that our customer care team have already resolved this for you.
Can you confirm if this is the case? if not, please let me know and i will be able to look into this further for you.