06-03-2013 12:01 PM
Check after 15-20 days ?
Are they serious ?
While I'm relieved to see I'm not the only one having these issues - I'm disappointed to see the most constructive help is to delete cookies etc.
I've just started a contract with vodafone and I've seen error after error on their website. Try to login to existing account - doesn't work. Try to port the number - doesn't work. Try to register a new number - doesn't work.
And often I get system related error messages, a blank page with "/maintenance/ is unavailable, please contact system administrator." is my favourite one today.
There are fundamental problems with your website. I'm actually embarassed for you as much as being annoyed.
06-03-2013 01:58 PM - last edited on 06-03-2013 03:12 PM by Matt
Another email from customer services. Same thing, doesn't work. Still on a never ending loop.
Thanks for getting back to us.
I’ve checked your online account and found that it was locked. I’ve unlocked it now.
You can now clear your browser's cache and cookies and reset the password using the following steps:
1. Go to Vodafone website: www.vodafone.co.uk.
2. Click on 'Log in to My Account' at the top of the page.
3. You will be asked login using your details. Click on 'Forgotten your password or username' link below the 'Log in Now' button.
4. Enter your username/mobile number and click on 'Submit'.
We will send an email to your registered email address. When you get it, click on the link. This will take you to a page where you can reset your password and access your online account.
I trust this helps.
Aftab (removed for security)
Vodafone Customer Services
07-03-2013 09:01 AM
We advise people to clear their cache and cookies and try in another browser as this will resolve the problem the majority of the time.
robunit, bingall, joe61737 and TeaGra, I’ve sent you all a PM. Please follow the instructions on the PM and one of our team will be able to take a look at this in more detail.
You can find your PM inbox here.
07-03-2013 01:29 PM
Is there really any point? We have been down this route before and it didn't help.
Why do we go round in circles trying the same thing over and over?
Why did i get an email telling me that this is a known issue and your engineers are working on it and
to check back in 15 - 20 days? (Unbelievable). Surely it doesn't take 15 - 20 days to fix a problem with your system.
07-03-2013 02:25 PM
Vodafone has serious problems with the system ( somewhere, somebody made a mess) . Given my experiences so far ( my problem is still not fixed ) untill they don't start looking at the problem as global and try to scan their system for major faults it is not going to be fixed for anybody. I just don't know what actually we, as customers, can do so that we initiate this.
07-03-2013 09:28 PM
my account still hasnt been sorted if anything problems getting worse as well of the usual business error occured i now get that in firefox and this in iexplorer Unable to render /framework/skeletons/vodafoneDefault/head.jsp
a more incompetent bunch of outsourced offshored cretins i have ever encountered and yes i can tbe assed to grammer or spell check this not worth the effort
08-03-2013 05:10 PM
Thanks for your post.
Can you tell me if you've tried using the reset password option at the log in screen?
I had the same error and this worked for me
If that doesn't fix it we'll need to look into it for you so I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be in touch.
08-03-2013 08:09 PM - last edited on 09-03-2013 12:23 PM by Lee
you have two hopes, bob hope and no hope, whilst admitantly these guys here look like they know what they are doing with private messages etc, in fact they are as clueless as all the following indian mob who could fix my problems
Anand (all surnames removed for security)
yep all the above have read the same script sent the same automated rubbish been provided with all sorts of nice replies and evidence re my inability to create an account and they and the forum guys are all as bad as each other. I wish I could be get away with being so poor in my job, o what bliss it must be to get away with fixing nothing and still get paid for it
10-03-2013 11:12 AM
Have you tried the steps Lee mentioned above? If that does not work for you send your details to me via the PM I've sent over and I'll see what I can do
Babbs – I tried calling but there was not answer so have dropped you a quick email, if you could have a read and reply back we'll do our best to get this resolved for you.
adi_andra - Have you tried using a different browser, also have you cleared your cache and cookies? As this can fix a lot of My Account problems. If you've tried this and still can’t get in reply back to the PM I’ve sent
You can find your PM inbox here.
10-03-2013 12:50 PM
10-03-2013 01:36 PM
13-04-2013 12:54 PM
As of this week, this problem persists. Called customer service and they say there are know issues with the logon process and that Vodafone "are working on it." Will someone from Vodafone please respond with an honest assessment of the situation and resolution plan?
14-04-2013 04:23 PM
There could be a number of reasons why you're unable to log in to your account. To see why we'll need some more details from you to access the account.
I've sent you a PM and you can find your inbox here.