Pay monthly services

[louisekenny]

I am trying to cancel my contract which end at the end of this month without sucess.  I have two mobiles on this contract and would like to cancel both how do I go about this please ..................................  I have tried to email the end of contract details over but as usual get an error on your website.

[SaraRobalo]

same is happening to me... i think voda are not interested in customers leaving...

[Nabs]

Hi all,

Sorry to hear your having issues and leaving.

To cancel your contract you must give 30 days notice and provide the following information:

• the account name, and account number
• the invoice address
• the mobile number to be terminated
• the date of termination
• the name of the account owner or administrator
• if you need a PAC (Porting Authorisation Code)
• if the account has a password, please quote this in your letter.
Ths can be done in writing to:

Vodafone Limited
PO Box 932
DONCASTER
DN4 5XW

Alternativly if your taking your number with you call customer services on 191 and request your PAC code. Give this codes to your new network, when they activate it this will serve as termination notice and Vodafone will generate your final bill.

[louisekenny]

thanks for this but will my current deal carry on until the cancellation or will i then have to pay for texts and phone calls and how will the bill work out ..

[louisekenny]

sorry also is there not an email you can send the cancellation to.  this will be quicker if you can?

[Wayne]

Hi louisekenny

I’m sorry to hear that you are thinking of leaving us. Can I ask why? Would there be anything we could do to convince you to stay? If there is please let us know what it is and we’ll see what we can do.

If not, I’ve sent you an email over to the email address that you registered with so that we can get this sorted for you. Please simply fill in the information it asks for and we’ll get back to you as soon as possible.

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[samjeffs1]

Hi, I am also having difficulties with emailing you. Is there any chance you could also email me so I can get this sorted ASAP.

Thanks

[PaulE]

Hi samjeffs1, 

There's an email on the way to you now, reply to it and we'll be in touch as soon as we can for a chat about your options

Paul

[Moo-er]

I would like to cancel my contract but I'm having the same problem as all the people above.

[PaulE]

Hi Moo-er, 

There's a PM on the way to you now, it's got all the info you need to contact us, once we get your email we can call you and get everything sorted out

You can find your PM inbox here

Paul

[missmwoodward]

Hi

I have been having trouble trying to cancel my contract - please could you email me with an email address so that I have a record of the request for cancellation that I have sent

Thanks

[Ian_C]

Hi missmwoodward,

Many thanks for your post and welcome.

Is there a particular reason why you want to cancel your contract?

I’ve sent you a private message with details of how to contact us if you do need any help with this.

You can find your PM Inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Let me take this opportunity to show you how Vodafone like to say thank you; take a look at VIP.

Cheers

Ian

[Kirran]

Hello,

I am moving away from the UK for 4 months and would like to freeze my contract. Is this possible, or do I have to cancel my contract? I would prefer not to do this as I would like to continue using Vodafone when I return in September, and to keep my same number.  Help/advice appreciated, thanks.

[AnnS]

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Kirran wrote:

Hello,

I am moving away from the UK for 4 months and would like to freeze my contract. Is this possible, or do I have to cancel my contract? I would prefer not to do this as I would like to continue using Vodafone when I return in September, and to keep my same number.  Help/advice appreciated, thanks.

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You will be able to find the answer to your enquiry on the following previous threads.

http://forum.vodafone.co.uk/t5/Pay-Monthly-Services/Suspension-of-account-whilst-abroad/td-p/697425

http://forum.vodafone.co.uk/t5/Other-Manufacturers-and-OS/Have-to-leave-the-country-for-work-Can-I-s...