Pay monthly services

[Kay]

Good Morning sabath969 and mattymojo, 

As this is account specific I will need some details from you. 

Can i ask you to please follow the instructions in the private message I've just sent and a member of the team will be in touch as soon as possible. 

You can find your PM inbox here.

All the best, 

Kay

[James_Trinder]

I would also like to cancel a contract - for mobile broadband on this occasion - but your form that allows me to email you is still not working.  I would be grateful if you could give me an email address to write to, as you insist that this cancellation has to be done in writing and then do not provide the means to do this.

[Dave]

Hi James_trinder,

We have had reports that the contact us form can time out if there is too much of a gap between the secure form loading and being submitted, so it can help to create the content in a separate tool such as Word, then copy and paste it into the form.

If that doesn't work, then I'm sending you our usual private message advising how to contact us. Just follow the alternate instructions on that and we can look to get this sorted.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[westy121091]

Hi there,

I am looking to cancel my contract as the handset i am currently using, the balckberry bold 9900 is extremely frustrating. I am looking to move to the iphone and hence would like to cancel my current contract and possibly move to another network where i can get better deals. How much would it cost to cancel the remainder of my contract.

KR

Stephen

[Ian_C]

Hi westy121091,

Thanks for your post.

I’m sorry to hear you wish to cancel. You’ll need to pay the remainder of your contract line rental.

I’ve sent you a private message with details of how you can contact us so that we can discuss this further.

Let me take this opportunity to show you how Vodafone like to say thank you; take a look at VIP.

Cheers

Ian

[ettieg135]

Hii,,

I have a sim only contract (300m 3000txt- £10.50) and i am going to get a new phone soon. I really want a the blackberry 8520 and i am interested in this sim only contract: http://www.vodafone.co.uk/personal/price-plans/pay-monthly/sim-only-plans/index.htm (for blackberry, £10.50 a month and for 12months).

However, i still have 2 months remaining on my current contract. Would i be able to cancel my current one and get this new one,, while keeping my number?  also how is the easiest way of doing this?

Thanks

[AnnS]

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ettieg135 wrote:

Hii,,

I have a sim only contract (300m 3000txt- £10.50) and i am going to get a new phone soon. I really want a the blackberry 8520 and i am interested in this sim only contract: http://www.vodafone.co.uk/personal/price-plans/pay-monthly/sim-only-plans/index.htm (for blackberry, £10.50 a month and for 12months).

However, i still have 2 months remaining on my current contract. Would i be able to cancel my current one and get this new one,, while keeping my number?  also how is the easiest way of doing this?

Thanks

---

Hello ettieg135

You will be in your upgrade period when you are in the last 50 days of your contract and will have not have any problem changing your tariff to the new plan during that time and will still be able to take advantage of the special offer.

If you cannot wait until your upgrade period, you could purchase the phone now, ask Customer Services to add BIS to your account and, although there will be an extra charge for the service until your upgrade date, as soon as you are in the last 50 days of your present contract,  you would be able to change to the new plan.

When you change your tariff or plan, your account is reset and your allowance going back to 0 and it is always best change tariff or upgrade as near as you can to your billing date, this will avoid being hit by too much of a pro rata for the first month.

[amy_nicholson25]

can anyone help me?

i'm currently on a 24 month contract with vodafone for a blackberry which runs out in october 2012.

i've now decided that i really want an iphone. so do i have to cancel my current contract or is it able to be upgraded or something so it allows me to start a new contract on the iphone4?

also my dad pays for my contract at the moment but i now want to start paying it instead so would it be able to be upgraded and changed into my account? please help, so many questions! x 

[PaulE]

Hi amy_nicholson25, 

Welcome to the eForum, I can help

All of your questions are account specific so we'd need access to it to be able to answer them

I've sent you a PM with some instructions on how to contact us - follow these and we'll be in touch as soon as we can after we get your email.

You can find your PM inbox here

Paul

[JSingh]

Hi

I have been a Vodafone customer for over 7 years, and have had a mix bag of experiences, some great, and others not so great. I currently have two lines on the same account, both are the same contract in terms of lines and handsets (both Blackberry 9860) on the old Anytime 500 package with stop the clock. 

A working phone is important to me as my line of work depends on it, and this means it is detrimental to my business.

Most recently I have had very excessive bills, notably the last payment I made was for just over £444. Even though I have not directly used my phone any more than usual, as during working hours I am often office based so use the phones there. I however have been having a monumental amount of problems with my handset, resulting in it freezing, cutting calls, rebooting intermittently, and as it is touch screen and a blackberry, when the screen freezes or the phone reboots, its takes around 10minutes for the phone to reboot. The most recent handset I have had, also had a problem with the usb/charging connection on the phone, which resulted in me not being able to back up my data and contacts. 

Vodafone have been relatively good at the beginning of the contract within the 14day cooling off period (as per usual). I was offered a replacement. And although I expressed a concern with the handset, I was assured that should the handset have issues again, Vodafone would honour an exchange of handset to any other model throughout the duration of the contract as I was what was considered a 'high value customer' (interesting choice of words as I didn't feel valued by Vodafone after this point).

Having had the handset repaired from Blackberry repair centres, and having it changed by Vodafone my problem remains, however due to the handset playing up more recently, it has resulted in such excessive bills, as the handset freezing and crashing has resulted in calls being cut, so me having to often keep calling back (which means I don't benefit as much as I could from my stop the clock feature available). It also means the handset often dials out calls and crashes for durations unknown whilst sitting idle on the desk, again resulting in a drain on both my limited minutes and causing a monumentally high set of expensive bills.

I have since had the handset replaced from Vodafone for a reconditioned handset, with no concern from them over my bill, and just being told "I would have to pay the bill or get disconnected", and as its used for work, I had little choice but to pay.. Im not happy!
I was then told that it was due to stop the clock being Vodafone to Vodafone, I advised the agent it is cross network feature and she replied with "my manager said it is Vodafone to Vodafone, and I trust them to know their information more than you do", seriously? Is that good customer service Vodafone?
I also questioned about exchanging for a different handset as was mentioned above during my first 14days of contract, she said this shouldn't have been said to me and that it wasn't the case (information 5months 2weeks too late as I would have cancelled straight away having known this at the time), again Vodafone's mistake and not mine, so why should I be suffering?

Even with the replacement handset, not only have I lost all of my contacts (as mentioned previously the charging/usb socket wouldn't function on the handset which has been replaced), but also, the new handset suffers the same fate of being unresponsive and displaying white blocks across the screen intimately  and dropping signal, which now means I have had to resort to using a borrowed handset which is around 3 years old but seems to function better.

I spoke to a lady at Vodafone today regarding this, and enquired about cancelling my contract. She was very rude in her tone, and gave little concern as to why I wanted to cancel, and was more interested in telling me I have to pay over £500 to cancel the account + any outstanding charges for calls the phone decides to freeze on and hang on to. I explained that I am aware that I am within 'commitment', but so is Vodafone to their customers, to provide a handset and service which allows me to pay for the services I have signed up for, and if this is not being kept, then it is in fact not myself breaking the terms of the contract, but rather Vodafone themselves, again she seemed dis-interested and told me to pay the amount or stick with the contract.

I now have a very negative view on Vodafone customer support, and even though I have been with Vodafone for 7 years, it seems this counts for nothing. There wouldn't even be an issue if I had a phone that worked and a phone that gave me signal all the time. 
It seems there is a mix of staff there, that are very helpful and will ensure an excellent customer service, and also others who are the exact opposite and are more concerned with ending the call in a the most unhelpful way possible for some bizarre reason. 

My next steps..... If Vodafone cant help, I will seek legal advice.

Thanks 

[Lee]

Hi there JSingh,

Many thanks for taking the time to share your recent experience with us.

I'm really sorry that you've been given unhelpful advice and have been spoken to in that fashion. It's much less than we expect at Vodafone. 

In terms of the handset, we don't have to replace this but we are bound to at least attempt to repair it as many time as we like. I'd like to see if we can do anything for you so I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Stop the Clock was a cross network proposition. More information can be found at the link here - Vodafone Stop the Clock. As such, the advice you were given was incorrect and once again, I'd like to apologise for this.

Cheers,

Lee

[sunnysideup]

Good afternoon everyone,

I don't want to cancel my contract, i was just wondering if i could downgrade my minutes/usage. i have 900 minutes each month but hardly ever use 100, is this possible?

Many thanks.

Cara

[AnnS]

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sunnysideup wrote:
Good afternoon everyone,

I don't want to cancel my contract, i was just wondering if i could downgrade my minutes/usage. i have 900 minutes each month but hardly ever use 100, is this possible?

Many thanks.

Cara

---

You cant downgrade Cara, you have to pay what was agreed for your contract on a monthly basis.  As soon as you are in your upgrade period, you will be able to negotiate a new tariff even if it is lower.

If you do a search of the forum, you will be able to find previous thread for downgrading a contract.

[sunnysideup]

Thanks for your help Ann.

I've wanted to ask someone that question for a while.

[reedr]

Hi,

I recently noticed online that my 'renewal / upgrade' date was only 30ish days from the end of my contract, when i called to query this i was told that the 'offer' to upgrade early had been changed.

This frustrates me as at the time of buying my phone i expressed concern over the 24 month contract and was told that i could upgrade after 18 months, which satisfied me enough to go ahead with the sale.

I bought online using a chatbox, which i then printed, so i have every word of the transaction in hard copy.

So, my question is, how much notice must i give, officially, so that on the day my contract ends.. it will actually end.

Is it 30 days? Must it be in writing? Who to?

I just dont want to call up in October to cancel and be told that i have to give XX days notice. I want to change providers ASAP.

Thanks in advance.

R

[Amanda]

Hi reedr,

Thanks for your post, though I’m disappointed that want you to leave us.

You can give 30 days notice at any point of your commitment with us; you would only be charged any line rental up until your contract end date.

However I’d love to discuss all of your options with you and the full cancellation procedures. I’ve sent you a Private Message with details on how to get in touch with us, we’ll give you a call as soon as we reach your email.

You can find your PM inbox here. 

Thanks

Amanda

[Gringoire]

I have now after over 10yrs given up on Vodafones customer service. I now want to cancel my contract early & move to another service provider who is actually going to charge me more than what I could get with Vodafone but I am willing to pay it in the hope that the service I am provided with is of a better quality.

I upgraded my phone in Feb 2011 on an 18mth contract but my phone broke in October 2011 & I was told I would be able to upgrade in May this year, which changed to June, I have now been told I need to wait til the end of Aug. I am willing to cancel & pay any fees & get a PAC code as I feel customer service is worth more.

[Gringoire]

I've received a private message but when I click on the link to access the message I keep having a box say "Sorry, you do not have sufficient privileges for that action. Please click the Back button on your browser. " Can anyone help please?

[Sukhi]

Hi Gringoire

It's a shame to hear that you want to leave.

I have re-sent you a PM can you try the link again here?

Once I've taken a look at your account, I'll be able to see what options are available for you.

Thanks

Sukhi

[craig298]

vodafone are terrible. i cancelled my contract with them a year ago. this morning i got a phone call saying i owed them money still, what a load of rubbish. the people on the phone can barely talk english thats why they always mess up. just be carefull guys when you want to cancel and make sure you get it in writing that its cancelled otherwise you will get ripped off by them just like i have been. i will never never use vodafone again