21-07-2012 01:56 PM
Hi, I have sent an email using the online email service to say that I wish to cancel my contract. I havn't had any confirmation that this email has been recieved and there has been no reply, so I'm not sure whether it has actually sent properly. I don't want to have to pay another month on this contract because the email service wasn't working properly. How do I make sure that my 30 days cancellation notice has been sent?
21-07-2012 10:37 PM
When you email I've always received an automated response although some email accounts have a habit of archiving these into your junk or spam folders.
I'd first check these folders in your inbox then if it hasn't arrived try and send the email again. If you still have problems beyond this then let the forum team know on this thread and they should be able to sort it out for you.
23-07-2012 01:41 PM
I'm sorry to see you're looking to leave.
As mentioned, you'll get an automated response to confirm your email has been received before it gets popped into a queue to be worked. If there's anything my team can help with or if you'd like for us to check and confirm we received your notice, feel free to email us directly. I've sent instructions on how you can do this via Private Message. You can find your PM inbox here.