25-01-2012 08:30 AM - edited 25-01-2012 08:34 AM
Thank you for your post and a very warm welcome to the eForum.
You can keep your mobile number as there is a process for this called porting, all you need to do is obtain your Port Authorisation Code (PAC) from your current provider and when you take out a new agreement whether it is Pay As You Go or Pay Monthly just let us know, or if you obtain the PAC after you have your agreement you can do so by following our self service option online.
Your BBM PIN is unique to your device so if you have a new handset this will have a new PIN.
If you have any further queries please do not hesitate to post.
It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.
28-01-2012 11:59 AM
i have just boight a pay as you go phone and have changed it to freedo freebees you know what its about. well i put my card details in via the phone and my credit hasnt been added to the phone yet is there a reason for this. also how long must you wait for the chat advisor to pop up on the screen?
31-01-2012 09:27 AM - edited 31-01-2012 09:31 AM
So that we can see what's happened and whether there's something easy to answer or if we'll need to take a closer look, can you confirm exactly what steps you took to make the payment to the PAYG account for me, step by step?
There's no set waiting time for a livechat advisor to appear, however one of the best ways to trigger a livechat is to place something in your basket then remove it.
03-05-2012 01:13 PM
Thanks for your post. If you can please leave details of your query with us on the eForum and we'll be delighted to help out.
Alternatively, if you wish to speak to an online advisor immediately then head over to the Contact Us page and start filling in the details as if you're sending an e-mail. A box may then appear for a web chat advisor if there is one available at that time.
21-09-2012 03:14 PM - edited 21-09-2012 03:15 PM
Can you advise if you can reach the Vodafone top-up page? If so, this would suggest that you are out of credit - the top-up page is set up to be accessible without charge.
Failing that, did anything specific change on the phone around this time, for example an update of any kind?
Also, have you tried performing a hard reset of the phone, just to clear any minor glitches?
- Switch the handset on
- Whilst powered up, remove the SIM card and battery
- Put the battery back in and switch on
- Wait a couple of minutes, then remove the battery again
- Replace the SIM and battery and switch back on
22-07-2013 04:28 AM
Possibly because there is no 3G signal in your area?? Have you previously been able to make calls using 3G? Are you able to make calls when you move to another area?
It may be an idea to go through the steps in the Network Troubleshooting Guide.
If these steps don't sort out the problem, please could you post the template with your results back here so that the eForum Team can investigate the issue for you.