Hopefully this will make sense, but I am a bit baffled so bear with me.
I have been on a SIM-only plan for quite a few years now, £10.50 a month. Every month my bill looks like this:
SIMO 100mins 500texts VP 1m: £8.75
+ any extra data/MMS charges
+ VAT
Sometimes I don't use any data, etc, during a month so quite often my bill is just £8.75 + VAT = £10.50. Simples.
But this month it looks like:
SIMO 100mins 500texts VP 1m *inc prorating*: £6.75
Data/MMS, etc: £13.62
Y4 24IP 1200M UTX 750MB WF E *inc prorating*: £10.57
Overdue balance: £11.94
+ VAT
= £48.56!
As you can see I've split the charges into two groups, so let's look at the first group. The data charges are fine; I had to use the internet quite a bit last month, so no problems there. But I appear to have been undercharged my usual flat rate - £6.75 + VAT = £8.10.
The top line of the second group relates to an incident last month whereby someone gained access to my account and ordered themselves an iPhone 4S, had it delivered to an address several hundred miles away and signed for it with my name. I was told by Vodafone that all charges in relation to that had been written off, and have a letter which says so. And the second line is a mystery; I pay my bills by direct debit and the full amounts have been taken for my last two bills - I checked them against my bank statements.
By my reckoning, my bill for last month should read something like:
SIMO 100mins 500texts VP 1m: £8.75
Data/MMS, etc: £13.62
+ VAT
= £26.84
Does that sound about right? I realise I am probably going to have to sort this one out over the phone, but I want to be sure I've got my facts right before I do.
