02-09-2011 12:27 PM
It seems I have a contract dispute. Back in February 2010 I received a new iphone and a new 18 months contract. I do this each time I upgrade. I was made clear to me this was a new contract. I stay with Vodka each time. Now I come to change my tariff after my 18 months, I am now told that my prior contract to that upgrade had to run its course before my new 18 month contract started, so the 18 month was tacked on to the original contract end date. This wasn't what was discussed when I took my upgrade. I clarified and so did Voda at that time, that this was a cancellation of current and start of new contract. A thank you for staying with us one more contract.
How has this now changed? Why on earth would I agree to this. I paid a lot for this iphone and never ever take anything more than 18months on my contract. I wouldn't buy a phone ans then have the contract start 3 months after.
Extremely unhappy about this. I spend a lot with voda. We have 4 voda phones in the house. Can someone please clarify the situation I am about to cancel my direct debit I am so angry. I'm sure I will be advised not to but I refuse to keep paying for anything I never agreed to. I also can't believer hoe rude the guy was. I have just slammed the phone down on him. I asked him not to speak when I spoke, but he kept butting in. I calmly asked him not to talk over me, to which point he did so I couldn't take it any more.
I asked him to clarify which terms and conditions this applies to in my contract. He couldn't. I asked him to send them to me. He wouldn't. I asked to see where on the website they were. He simply said 'on there somewhere'.
I hate making threats and am not one to do so, but I have been a voda business customer for years. I didn't expect this. Please can someone clarify my position.
02-09-2011 08:07 PM - edited 02-09-2011 08:08 PM
I can sypathise with you when you did not understand that when you upgrade early any remaining period left on your previous contract will be added onto your new contract commitment.
You will have agreed a contract for a minimum period of time and just because you upgrade early would not mean you are let off the remaining time on the previous contract. You did take out an 18 month contract, not a 12 month contract.
If you took out a HP agreement for a purchase with payment over a number of months and you wanted to puchase a better product and took out a further agreement, you would not even consider asking the company to forego the last six months of your old agreement for taking out a new agreement.
04-09-2011 02:36 AM
Thanks for your post here. I’m sorry to hear about this, I understand how frustrating this must be for you.
AnnS is absolutely spot on with this. All contracts are minimum term, which means when you take out an 18month contract, this is the absolute minimum you will have the contract for. If you upgrade in month 16, the contract still starts at the end of your original contract. This isn’t something that has changed recently, we have done this for as long as I remember, however the difference now is that you can upgrade much early than ever before.
All terms and conditions can be found on our website (link below)
Terms and conditions.
Please let me know if you have any more questions and I’ll be happy to help you further.
PS, I would strongly recommend you do not cancel your direct debit. If you do not pay your bills, your account will go overdue and eventually you could get a default which could affect your ability to get credit in the future.
05-09-2011 10:26 AM
i specifically asked if the contract would start again. the phone was offered to me and i even paid for the phone [which is a rarity].
the time i got the phone was when vodafone siad i could upgrade. i didnt beg them during my contract. they said i could upgrade. i ask if we start a new contract with vodafone and the answer was yes. if it wasnt i would have never agreed to it. i dont like 18month contracts but am being forced onto them so why on earth would i accept to my contract being lengthened before i start it?
as for 'agreements'. you ask if a new contract is sent to you and they say it isnt needed so i cant see whats being agreed. i have never really understood how i agree to something and my side connot be takin into consideration in a dispute but Vodafones can, when they are both verbal. your not told you are HP'ing the phone. how can i when i pay upfront the whole price of the phone? i dont want to get into a dispute about the phone being subsidised. this isnt what your sold. when i bought he phone i paid the price asked as 'the price' which means the whole price. it isnt advertised as 'part of a subsidised cost'.
this has not answered my problem or solved it
05-09-2011 10:33 AM
I've upgrade many many times with Voda. I asked if this would start a new contract and the answer was yes. I can't prove it so I guess I'll have to grin and bear it, like I always have to because nothing I say gets taken into account with anything. Existing customers get absolutely screwed.
You don't send out new contracts dates, new terms, make clear what You are doing. If it was made clear to me that this would be tacked on to the end then I would not have taken the offer. I didn't agree to a 20plus month contract I agreed to an 18month contract.
I have 4 phones in my house and a few more in my businesses.
Is that it then? A long term multiple user, multiple business user and your going to stand firm on 2 or so months of a contractual dispute when You make possible £400 - £500 out of me and the phones I, my family and my business use? Your gonna throw up to £6000 business down the toilet for 2 months of a £40 a month contract?
05-09-2011 10:37 AM
the contract length, I always understood the agreeing of anew contract to be a thank you for staying with us and agreeing a new long terms contract, ie, you've paid for a phone, you agreeing another 18 months. Its about the only bonus long term customers get. I know someone will point out T&Cs but how come this has only happened now. Each time I've done this, its cancelled and restarted. Have the T7Cs changed on this?
06-09-2011 11:53 PM
Unfortunately it does seem like there isn’t much more we can do however, I do believe that it would be very beneficial to us both to be able to discuss this in more depth with your account open in front of us.
So that we can do this I have sent you a quick email, please reply with your details and I will get one of our team to contact you directly to discuss your dispute further.
07-09-2011 12:25 AM
Totally sympathise with you. I've recently discovered that I've been tied into a 26 month contract and when I phoned to discuss it they've tried to tack on another 6 months!
I too can't find the logic in upgrading early when you have to pay for it at the other end anyway so it effectively cancels itself out, where's the benefit for the customer in that?