Contract expired, still being billed.

Raz84 · ‎06-10-2008

Hi there, my contract expired on the 5/12/2011, payed my last bill on 16/12/2011 and have just been issued another bill. Just wondering if you guys could look into this for me, thanks

SynthFG · ‎24-11-2009

Contacts don't expire

What you sign up to is a minimum term, once this completes a contract rolls on on a month by month basis untill you act on it,

this is standard industry practice

You can

1) Upgrade or switch tarrif / switch to PAYG

2) Close the acount by giving 30 days notice in writing or via email

3) Use a PAC to transfer your number to another network (which closes the account)

Note I do not work for voda, My advice comes from experience and my opinions are my own

Amanda · ‎05-07-2011

Hi Raz84

Thanks for your post! Excellent advice from SynthFG, thanks.

Your contract will not automatically expire on your commitment end date and we won’t automatically cancel it either, this does mean you’re in your upgrade period.

If you wish to discuss a great deal on an upgrade please just reply to the email I’ve sent you and we’ll be in touch.

We don’t want you to leave us, if you do wish to cancel you would also need to give 30 days notice or to use a PAC but we can also discuss all your options with you directly.

Thanks

Amanda