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[euxton]

Hi guys

Tried to sign up to a vodafone contract this morning but was rejected beacuse I did not pass a credit check with them. The email stated that I should contact Experian which I did & was told that there is nothing on my credit file that would explain why I was rejected. I also have an o2 contract which i've had for years. Would anyone be able to advise what I should do as I don't want this black mark on my record & would also like the contract (if possible). I have a copy of my credit report too and it all looks in order. Any help would be greatly appreciated. Thanks

[bertyb]

Hiya, Vodafone does have some kind of Assurance / Credit files team, but this will be account specific, I would pop an email to the customer service team via the contact us part of the vodafone web site, or wait on a moderator coming along, I am sure this can be resolved and is probably a system issue or something !

[euxton]

Thanks for the prompt reply, I'll wait on a moderator to see if they can help further

[Wayne]

Hi euxton and welcome to the eForum

Thanks for your post here. I'm sorry to hear about this situation and I appreciate how frustrating this must be for you.

I'm afraid we cannot overturn a decison on the credit check so the only thing you can do is re submit the application but then of course you risk the chance of it failing again. The only thing I can think of it failing for is if you have inputted the wrong details, like miss spelt your details along the way somehow?

Please let me know if you have any more questions and we'll be happy to help you further

Thanks

Wayne

eForum Team

[euxton]

Thanks for the reply

As I have made a habit of making print screens of all my online purchases / commitments the first thing I did was to check if I had made any typo's when submitting the application, but found none.

I am not sure why this can't be looked into further as the company Vodafone use for credit checks have told me my credit is ok so the only thing I can think of is that it was some sort of error at Vodafone's end.

I have also since been in contact with a reprensitive at Vodafone over the phone & have been told that the decision can be appealed in writing so I find it strange that im being told on here that nothing can be done?

Any further advice would be appreciated. Thanks

[Penelope]

I was interested to read this as I am in an almost identical situation.

I've just been approved for a large complex mortgage application, yet 'failed' a credit check when I applied for an iphone monthly contract.

I work for a large company for whom Vodafone will shortly provide mobiles (they won the contract from Orange) and therefore offer a staff discount. 

I was told I had to WRITE (ie. a letter, not an email) to a certain person in Banbury. I'm incredulous that this is the only archaic means to investigate, as Vodafone actively encourage online services in all other instances it suits them.

I'll keep an eye out for any helpful responses to this thread.

[hrym]

The same thing happened to someone in my family.  They're with Orange as a result.

What happens is that, if the connections are busy, the Vodafone system doesn't get a reply from Experian and flags the response by default as negative.  From then on, no-one has the authority to go in and check this or to change the status flag.

Your only option is to go to another network.