Pay monthly services

[Adamw40]

I to have a simular complaint, I am demanding that the Customer Services Manager calls me immeadatly in relation to the lack of customer service from your call handlers, not giving basic information requested under the Data Protection Act (DPA).

This is all caused by Vodafones professional incompetance, and lack of understanding of minor isssues that they have made worse.

A very disgruntled customer!!!!

[Kay]

Good Morning Adamw40, 

Welcome to the eForum, I'm disappointed it's not under happier circumstances. 

I'd like to discuss this particluar query with you, could I ask you to email me a contact number and we'll give you a call? Details on how to email us are in the private message I've just sent. 

You can find your PM inbox here.

All the best, 

Kay 

[Adamw40]

quote:

 "Good Morning Adamw40, 

Welcome to the eForum, I'm disappointed it's not under happier circumstances. 

I'd like to discuss this particluar query with you, could I ask you to email me a contact number and we'll give you a call? Details on how to email us are in the private message I've just sent. 

You can find your PM inbox here.

All the best, 

Kay "

[Kay]

Hi Adam, 

I definitely sent the PM previously, I've resent it so can you check if it has been received? 

You can find your PM inbox here.

Kay

[gilky12]

help me too plz

[Lee]

Hi gilky12,

Thanks for your post. I can see you've already requested help in this thread, which I've logged to be worked.

One of the team will be with you as soon as they can.

Cheers,

Lee

[Dayle]

Hi, I have a similar problem.

I recently took my number and account over from a relative, in order to do so I was asked to do a credit check. At no point was I told I would be setting up a direct debit, if I had of known, I would of used an account that had more than £10 in it. To make things worse after receiving a letter from Vodafone saying I had set up a direct debit, I called them to try and cancel the direct debit but this could not be done, so I asked if the date be moved so I can transfer money into the account to make sure my services stay active. I was told this was done and I would not be billed earlier than discussed. It turns out this was not done and I ended up getting the direct debit taken out on the original date making me go over my overdraft! I now have a chrage from my bank, no service from Vodafon and I can't even call Vodafone to pay the bill form another account!! This is ridiculous!

[James]

Hi Dayle,

I’m sorry that you haven’t had the best experience with Vodafone lately when taking over the account.

However I would like to offer the services of the Vodafone eForum to help get all of your issues resolved.

So we can do this I have sent you a quick PM with details of how to get in touch with our team directly, please follow the instructions on the PM and one of our team will be able to pick this up and sort everything out with you directly.

You can find your PM inbox here.

James

[michelleadaga]

I'm in a similar position, I do not have the facilities to contact you via a landline, so how would I go about paying my bill, I need the phone to be up and running, as soon as possible. 

Thank you 

[DaveCD]

Hi michelledaga

Thank you for your post and a very warm welcome to the the eForum.

So we can assist you further with your query I have sent you a Private Message and as soon as we have your response we will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.

[ibleedred2]

Good morning,

Could someone please PM me as I have the same problem.

Thank you for any assistance.

[James]

Hi ibleedred2,

Thanks for your post here.

A PM is on its way to you now, please follow the instructions on the PM and one of the team will be able to assist you further.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[ibleedred2]

Sorted now James.

My fault, I swapped phone accounts to my new business but dd's not completed correctly.

Must say though, not had a single email/call/text from Vodafone until they stopped outbound calls then I couldn't call anyone at Vodafone from my phone to sort it. Had to wait until I got home to pay the bill immediately, not great really

[lea_87]

Hi my phone has been restricted due to none payment, sadly i lost my job but am due to start a new one in july however my phone is essential to this and i can't get through to vodafone to discuss any kind of temperary arangement being made to lift the restriction (due to the restriction).please help!

[lea_87]

and now it wont let me log in to read the private messaged i recieved!

[AnnS]

---

lea_87 wrote:

and now it wont let me log in to read the private messaged i recieved!

---

The PMs will be to welcome you to the eForum.

I know its not the answer you would want to hear but the only way you are going to get that restriction lifted will be to get the bill paid and the account up to date.

You could try calling Collections on 191 from an alternative phone, they may be able to do something where you are able to receive calls but not make not make anything outgoing.

If you are unable to get to an alternative phone, you can pop into a Vodafone store and contact Collections from there.

[Dave]

Hi lea_87,

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

I'll also PM you to get your details, so that if you can access the PM inbox you can get us the details we'll need to get you speaking with the people who would handle this sort of query.

Dave

[michelle87]

HI I AM ABROAD AND BEFORE I LEFT I CALLED VODAPHONE TO SAY THEY MUST CARRY OVER 80POUNDS OUTSTATNDING FROM MY BILL TO MY NEXT MONTH BILL AND LADY I SPOKE TO TOLD ME THAT WOULDNT BE A PROBLEM NOW I AM LEAVING BACK TO UK I PUT MY PHONE ON AND ITS NOT WORKING PLEASE CAN YOU ADVICE HOW I CAN GET THIS SORTED BY TOMORROW AS I NEED A PHONE WHEN I ARRIVE AT AIRPORT TO WORK AND ALSO IM NOT HAPPY THAT I HAVE TRIED CALLING VOADPHONE ABOUT 20 TIMES SINCE ABROAD WHEN PHONE DIES NO ONE EVEN CALLS ME BACK, THIS IS VERY BAD SERVICE AND I SPEND ABOUT 200+ A MONTH AND SERVICE I GET ISNT REALLY WORTH IT.

[James]

Hi michelle87,

To be honest it is difficult to see exactly what is happening without having access to your account.

I can see that you have sent us an email and as such I have just pulled this and worked it for you, please check your email inbox for my reply and if you have any questions, please reply to the email directly where one of the team can look at this for you.

James

[matt12]

Hi, can I also be sent the email, I am able to pay my outstanding balance immidatly but I don't have access to a landline and wont for some time yet.