Pay monthly services

[NeedHelp]

Hi, I've got my first bill for my new contract with vodafone but the discount I'm supposed to receive hasn't been taken off the monthly charge. I'm being charged at full price!

This isn't to do with extra charges due to cancelling my previous price plan and upgrading to a new one.  

[Lee]

Hello NeedHelp,

Thanks for your post.

Please could you let us know the charges on your bill and we should then be able to explain it to you? Please omit the personal information for security purposes.

A screenshot would be fantastic

It's worth noting that discounts don't actually show on your bill summary so it could be on the account but not showing on your bill.

Cheers,

Lee

[NeedHelp]

http://www3.picturepush.com/photo/a/7468526/img/7468526.jpg

My price plan is £20.51 (includes tax) per month.

I also have to pay £4.12 for the delivery of my phone but I'm not sure if this will show up on the bill. 

Any help would be appreciated, thanks. 

[Lee]

Hello NeedHelp,

Thanks for the screenshot. It looks to me like the discount hasn't applied correctly. When did you take the deal out?

I've sent you a private message which you can access here. If you could follow the instructions we'll be able to iron this one out.

Cheers,

Lee

[NeedHelp]

When I follow the link you've posted it says I don't have the privileages to access that page. 

[DaveCD]

Hi NeedHelp

Thank you for your post and bringing this to our attention.

As far as I can see all your profile settings are present and correct so after escalating this I can now confirm this has been resolved.

Please could you try again and let me know that this has worked and you can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[NeedHelp]

I've received an email which sorted everything out but I checked my new bill and I'm still being overcharged.

I should be paying £20.51 (including tax) per month and due to the previous problem should be credited £0.89, making the bill £19.62. However my bill is coming up as £25.11.

Help would be appreciated.

[Wayne]

Hi NeedHelp

I’m sorry to hear that this isn’t correct still. So that we can have a look at this for you can you reply to the last email that you received from us?

If you don’t have this any more simple refer to the PM we sent you originally and get in touch again. We’ll then be happy to take a look at this.

Thanks

Wayne

[NeedHelp]

Hi again. My bills are still incorrect and I'm still being charged at £26 (including VAT) per month instead of the agreed £20.51 (including vat) per month.

On my first bill I was overcharged and was due £0.89.

This means my second bill should be 20.51-0.89= £19.62 however I've been charged £25.11. This should mean I should be credited £5.49 on my next bill.

Now my new bill has come out which should be 20.51-5.49= 15.02 however the bill total is £20.92!

Please can someone credit the £5.90 that vodafone now owes me and make it so that my monthly cost per month is the correct £20.51.

[James]

Hi NeedHelp,

I can see that we did respond to you via email on 07/03/2012 regarding this issue, can I ask if you still have our email?

If yes please reply directly to the email and we will be able to pick this up for you.

If not, please let me know and I can get a PM over to you with our direct contact details for the eForum team.

James

[NeedHelp]

I'm hoping that this will be the last post to this topic. I've checked my latest bill and the discount has been applied to my account but I wasn't credited with the £5.90 I've been overcharged from the previous bill. 

Can someone apply this credit back into my account please? 

[James]

Hi NeedHelp,

Can I ask if you still have a copy of our last email to you?

If yes please reply directly to the email and we will be able to pick this up for you.

If not please follow the instructions on the PM that you were sent by Lee and we can then get this applied to the account for you.

James