Over 3 weeks ago my phone broke and having insurance i contacted vodafone who said that i had to take the phone to a store where they will either try to fix it or replace it. A week later i went to collect the phone and was given a new phone but no battery as they said they didn't have any in stock. I was told i had to buy my own battery from amazon. After first getting a battery that didn't fit the phone i then got the right battery but have had so many issues with the phone. It keeps turning off, i can't use the internet, errors keeping coming up and everytime i try to do something on it, it reboots. Over the weekend both my phone and my wifes phone had no signal at all for nearly 2 days.
I have contacted vodafone several times where they have talked me through various steps to try to solve the problems but nothing has worked.
I have been paying my contract all this time but am not getting the service i'm paying for as don't have a working phone. Before all of this i had paid insurance for a year in the expectation that should something go wrong with my phone i would get a replacement but as yet this hasn't happened. Every time i phone vodafone, i speak to someone different and have to go through the same things each time. They don't listen and everytime i ask to speak to a manager i am told there isn't one available but one will ring me in 24 hrs. This never happens. 3 times now i have been told a manager will ring me but they don't. I have filled in 2 complaints forms online and had no response.
I have now said i want to cancel my contract but have been told i have to pay £100! What was the point in having insurance when i havent had a working phone for weeks now and all the while still paying my monthly contract!
