I have been with Vodafone for nearly 15 years and have three contracts running with them , and since August this year, when I had a call from Vodafone to upgrade my phone I have never known such rubbish customer service, firstly i was lied to about the tariff that was on offer to keep me from moving to another company , second the phone has never worked properly since i have had it, Vodafone said they would replace the phone and a new one would be delivered Monday so make sure someone is home to sign for it, i took the day off work and my phone did not arrive , the next day my wife stayed home and my phone did not arrive, i phoned customer service who said that i was told this by a college in Egypt and it is not their policy to give me a new phone, they will give me a reconditioned one, bearing in mind the phone was a week old , i said i was not prepared to accept this and would be taking it further, Vodafone said they were very sorry and would deduct two weeks line rental ( big deal ) for the inconvenience of me loosing a days work, that never happened either phone still does not work correctly to this day and i have had it since August have sent email after email to Vodafone and they say some one will get back to me , they don't and if they do it is someone new and i have to start all over again, however , i have luckily kept all correspondence to and from them and have all phone calls logged for my case. Next thing all my phones have stopped working and i can't make any calls at all, not even 191, so i try to log into my account and can't do this either, i am told i have not paid an outstanding bill and i have to call them on a land line,0800 number so i have to pay again, i inform them i have paid by direct debit for the last 15 years and have never missed a payment so i suggest it is your mistake. Again very sorry Mr. Howell we will rectify the problem, no worries only without a phone for 24 hours.One week later i receive a letter from Vodafone telling me i have an outstanding bill and they are going to cut me off,unreal. I am still waiting for a reply to my problems but feel it is never going to come so i have now collated all my information and am taking it to the ombudsman as Vodafone have done nothing to help me.Has any one else had any problems with their customer service or is it just me that is being discriminated against, I told Vodafone i will be canceling all my contracts and they said i would have to pay the rental till the contracts were up, not what my solicitor says though, he mentions something about breach of contract, Over all i am disgusted with the amateurish way this company is run and am very disappointed in the way i have been treated.
