Pay monthly services

[cgaff]

Hello,

This evening I upgraded my tariff to a sim only plan by speaking to an operator via 191. As part of that tariff I negotiated another 500mb of data, however whilst my new tariff is listed on my online account the 500mb of extra data is not listed.

Am I expecting to see this too soon? Do Vodafone send written confirmation of an upgrade and the new terms?

Thanks,

Chris

[NIghtFalcon]

Not generally over the phone. If you request it I'm sure they can e-mail your priceplan details.

[cgaff]

I got an email from Vodafone customer services which states I am being charged for the extra 500mb whereas it should be free! Can someone from Vodafone please look into this for me?

[James]

Hi cgaff,

Thanks for your post here.

So that we can check the price plan for you I have sent you a quick PM with details f how to get in touch with our team directly, please follow the instructions on the PM and one of the team will be able to get this looked into for you.

You can find your PM inbox here.

James

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