Pay monthly services

[trubob]

I see that many people have had the same problem as me as far as 2 payments were taken after paying my bill online.

I spoke to some one as soon as I noticed the error, and was assured that a refund was actioned and the money should be refunded to my bank account  within 7-10 days, after waiting longer than this, I chatted to a representative on line to ask where it was, again I was reassured that the refund had been actioned correctly and that it should be with me soon!

I am on a extremely tight budget and the extra payment had a considerable impact on my finances.

After almost a month of checking my bank account daily, I decided to check my vodafone account, well it wasn't such a surprise to see that the money had been used to settle most of my balance.

What are you playing at vodafone????????? This error could not have happened accidental to as many people as are complaining of the same on this forum!

I was clearly LIED to by both of your representatives, and the whole issue has cast a some what deceptive shadow on  vodafone as a company. I think the customers that have been affected by this issue deserve some TRUTHFUL answers don't you?

[Andy]

Hi trubob,

I'm sorry to hear of the issues you've been facing. As your query is account specific, I've sent an email to your forum registered address. Just reply with the requested details and one of the team will be along to assist you as soon as they can.

Thanks

Andy

[biffo1963]

Although some of this is account specific, the secondary point is NOT.  The point is the continual trickle of double ( or sometimes triple ) payments and Vodafone finding reasons not to refund the affected customers.   This is obvious to anyone reading these forums regularly and becomes more intriguing the longer it goes on.  To be frank, it is starting to look like policy......